Head of Customer Support in Work & Travel Germany

Hello. Our team provides consulting services and also provides full service support for our clients. We are always happy to welcome enthusiasts to our TEAM who will introduce, develop and maintain high quality standards of service to our clients. When selecting candidates for the position of Support manager, we pay attention :Hard-skills:Experience of working in online chats/tech. support (will be an advantage); Competent and fast construction of sentences without losing the quality of correspondence; Advanced PC user, administration skills (Windows) are desirable; Also important for us: Soft — skills: Multitasking, flexibility; Time management; Stress resistance and adaptability; Tolerance, respect, altruism; Your daily tasks will be: Supporting users in written and telephone mode; Identifying the motive of the client's appeal; Analyzing the problems that arise for the user and finding options for solving the problem; Communication with other divisions of the company and generating reports for the relevant departments; We offer: Convenient work schedule: Mon-Fri, 10:00-18:30 (coffee breaks, lunch break); Free training from top managers of successful businesses; Young, friendly team. Loyal management; Spacious, modern office. Office perks : coffee, tea, cookies, fruit; Corporate events, workshops, team building, pizzaday Send your CV and telegram for communication as soon as possible and let's get to know each other!