Head of Customer Support in United Plumbing

United Plumbing isalocal Californian plumbing company specializing inwater heater installation and repair.Apply ONLY if you have English C1 level.Schedule: 8-9am— 5-6pm PST time zone (6-7pm— 3-4am Kyiv time).Responsibilities:direct, manage and monitor the overall performance ofthe customer services teameffective liaison, support and assistance between customer services department and rest oforganisationmaintain and improve mechanisms for surveying and measuring customer satisfaction and disseminate feedback tothe appropriate internal entitiesutilise CRM system tomanage the functions ofreceiving, assessing, analysing, resolving and documenting customers' issues and complaints inaccordance with agreed requirementsdevelopment ofplans for customer services activities toinclude customer management toachieve satisfaction targetsreporting (content and format asagreed) onamonthly basis orasotherwise requireddeveloping plans for team activities toinclude strategy toachieve agreed targetstrainCS TeamRequirements and skills:proven working experience inthis type ofjob rolesenior level experience ofcustomer services governanceleadership with ability tomotivate and manage ateamSalary: $2000.