Head of customer support in bill_line

bill_line is an international fintech company from Ukraine

We have created and are developing a payment system for any -any online business.

bill_line clients are online stores, marketplaces, banks, insurance companies, charitable organizations and any other companies with online payment transactions.

Among our features as a payment service provider - the possibility of creating custom solutions and working according to the client care principle at every stage of interaction with the client, from the connection request to integration and transaction support.

But we do not plan to stop there and continue your way to the moon.

How do we do it? We do it in a team of our stars

Well, now we are looking for another one - Head of  customer support

And here and your future tasks:

Support team management

Connection and customer support

Connection and interaction with service providers (acquires, providers)

Control of the flow of payments and reconciliation of balances

Performance of tasks within the bill_lin team

Organization of the turnkey QZ process.

Important for this position:

In-depth knowledge of connectivity and customer support, including hardware and software setup and configuration

Experience with platforms for e-commerce.
Knowledge of procedures and technologies used in payment processing

Understanding the principles of operation of payment systems and gateways
Ability to conduct technical evaluation and quality control of clients, which connected, and their websites

Knowledge of tools and methodologies for monitoring and ensuring the security of websites

Ability to audit and evaluate the performance of websites.

What it means to be part of the bill_line team:

Working schedule

from 09:00-18:00

We provide all the necessary resources for work (technology, subscriptions to the necessary services and everything that will improve your efficiency);

We fully cover GudFooD corporate lunches (200 UAH/day);

We provide a comfortable workplace;

Health care - medical insurance, and the Mental health program (sessions with corporate psychologists if needed and desired).

Official employment from the first day of work - on request;

We provide 24 calendar days of paid vacation;

We pay sick leave in full.

our cool team is something we are proud of. Your future colleagues love active recreation, measuring donations at the ZSU, sharing their impressions of the movie or listening to their favorite music together.

leisure

We often end the work week with a fun Friday mini-party at circle of colleagues.

In peacetime, they often spent time together in different team buildings. When Ukraine wins, we will definitely restore this tradition)

people care

the principle of brotherhood also operates in the internal corporate culture of the company: we support each otherand in every possible way we promote the realization and professional growth of colleagues.

We take care of the health of colleagues and conduct Health Days (visiting teams of doctors who can consult and perform general analyses).

training and development

We regularly participate in top international fintech, e-commerce, crypto conferences and meetings. So with us you will be on the wave of modern fin-tech trends.

We pay for training (courses, trainings, seminars) for the professional growth and development of the team.

We support in learning English .

We have a short recruiting flow - we hire after 2 interviews.

Ready to try? Send your CV

About bill_line

Fintech company that created and develops a payment system for any online business.