Head of customer support in DiJust

We, the DiJust company, are engaged in the development and promotion of Ukrainian WEB IT products. To support our users, we are looking for open, sincere and super-communicative people, for whom being attentive to others is part of the culture, not a job! Now, we are looking for a head of Customer support, who will lead the team and help our service reach a new level! Our future Head of customer support: Has 3+ years of experience as a support service manager; Has 5+ years of experience working with customers; Can build or debug team processes;Knows what quality customer service should look like and how to achieve the best result;Excellent at building\motivating\providing feedback to a team;Has excellent communication skills;Experienced in supporting B2C customers;Learn what makes an exceptional experience customers!In addition, we expect:Overall responsibility for the development\improvement, implementation and support of project customer service activities;achieve own goals and the goals of the team as a whole;Building a team from the ground up and effective team work;Organizing an effective workflow for the team;Contributing to learning and team development. Team responsibilities include: Direct and manage all customer service activities; managing the functions of receiving, evaluating, analyzing, resolving and documenting customer questions and complaints in accordance with agreed requirements; Developing customer service activity plans, including managing customers to achieve satisfaction targets; Supporting all other customer service departments and related matters .You will want to work with us because we:Care about your health:Medical insurance;17 working days of vacation per year;Sickness compensation;50−75% of healthy lifestyle pay.We are inspired by:A friendly team of like-minded colleagues who always are ready to help and support in the most difficult times; Absence of bureaucracy; Opportunities for professional and career growth; Competitive salary. We create comfort with the help of: Effective organization of the work process and quick decision-making; Office work format; We have a new modern work space with uninterrupted internet and charging stations, as well as a stylish terrace, a rest area where you can distract yourself by playing PS5, table football, darts or simply relax in a massage chair; Convenient location of offices within walking distance of Lybidsk and Pechersk; Compensation corporate dinners. If you want to come to work with pleasure and be part of a dream team, then welcome!