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Head of Customer Support in NEYShN DIDZhITAL ENTERTEYNMENT, TOV
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NEYShN DIDZhITAL ENTERTEYNMENT, TOV
A new company in the field of legal gambling in Ukraine is looking for a highly qualified Head of Customer Support to work in the iGaming sector.
The main task is to create and lead a support team and ensure a high level of customer service.
What we expect from you:< /strong>
- 2+ years of experience in a managerial position in the field of customer support, preferably in the iGaming industry;
- Knowledge of customer support tools (for example, Freshdesk, Zendesk, LiveChat);
- Ability to multitask and effectively solve customer problems;
- Team management skills and experience in training and education;
- Understanding of KYC and AML procedures will be an advantage;< br/>- Experience working with VIP clients and the ability to establish long-term relationships with them. - English language - from Upper-Intermediate (B2)
What will your working day consist of:
customer service;- Ensuring a high level of customer service through all communication channels (chat, e-mail, telephone); and conflict situations;
- Analysis of customer feedback, development and implementation of measures to improve the quality of service;
- Cooperation with other departments to provide comprehensive solutions to customer problems;
- Personal interaction with VIP customers for ensuring their full satisfaction and solving their requests;
- Participating in the adaptation and training of employees;
- Forming and reporting on the work of the department.
Will be a plus- experience jobs in gambling and i-gaming spheres.
What we offer:
- official employment;< br/>- hybrid work format;
- flexible work schedule: Mon-Fri - from 9 a.m. to 6 p.m. or from 10 a.m. to 7 p.m.;
- health insurance.
I will wait for your feedback and will gladly discuss all the details of the vacancy.
