Head of Customer Support in SKELAR

SKELAR is a Ukrainian venture builder that builds international tech businesses. Together with the co-founders, we gather strong teams to win on global markets. Today, SKELAR has a dozen businesses in various niches — from EdTech to SaaS. These are companies that have received awards from Product Hunt, are ranked among the TOP startups and product companies of Ukraine, occupy the highest positions in the AppStore, and develop platforms that are used by millions of people. Also, TechCrunch, Wired and other world media write about SKELAR businesses. We are proud of a strong team of 800+ specialists who have a strong expertise in ambitious goals. Our people are the most valuable asset of the company, so we choose to build businesses together with the best talents on the market. We are currently scaling one of the businesses - Liven and are assembling an Operations team from scratch and looking for a Head of Customer Support. The main business challenge is maintaining operational efficiency in the context of scaling. Liven — a company that creates products for forming healthy habits and improving mental well-being. Our product is an app to combat procrastination, ADHD symptoms, and more. We provide users with all the necessary information so that they can better understand their problems, as well as tools to solve these pains. We launched the business at the beginning of 2023 and also confirmed its success - we found unit-economy, payback and are actively scaling up to the size of a large business. Every new employee can now become the head of his field, everything depends only on you and your ambitions. Examples of challenges that will await you in this role:—Building an in-house support team (usually a team of 50+ people);—Ownership of internal processes related to the work of the support team , their automation and optimization;—Creating and implementing a strategy to increase the Reputation of the product in the Internet space. You will work directly with the CEO of the project and you will have a unique opportunity to join a successful startup in the most interesting period of formation, you will go through the "0to1" path together with a super-strong team. It is important for us:—From 2 years of experience of our positions;—We will also be glad to get acquainted with proactive sweaters with fundamental experience of large system companies in the fields of FMCG, Finance, Consulting, Audit;—A cool career track, you grow quickly and don’t plan to stop;—Analytical thinking, use of metrics to optimize work;—Helicopter view of business planning basins of subsidence. You can assess the situation in the long-term perspective, predict bottlenecks, have a holistic understanding of business operations;—The possibility to visit the office in a smart hybrid format in Kyiv or Warsaw;—Critical and systemic thinking. In addition to businesses, we are developing the SKELAR foundation charity fund from the employees of our venture builder for support Armed Forces As part of the initiative, we create and finance large projects that help bring our victory closer. SKELAR is an environment for self-realization of people who are able to create successful companies. We call such companies the next big everything. We believe in their power and scale. We plan to continue to develop tech businesses, conquer global markets and work for the victory of Ukraine. To do this, we have created all the possibilities within venture builder:—8 infrastructure teams that help startups close any pinformation: from recruiting to finance and legal issues;—A community of founders who have already launched several businesses can share practical experience;—Internal clubs in extra-professional areas: marketing, development, finance, recruiting;—Trainings, courses, attending conferences;—Medical insurance, corporate doctor tapsiholog. Let's build the next big everything together!