Head of Customer Success in RocketJobs.pl

We are one of the fastest growing bootstrap startups in Poland. Despite the lack of external financing, we are growing faster than most VC-backed companies, which is something unique because we do things on our own terms. We create job portals of the future, which are already used by over half a million people a month in Poland, but our goal is also to create global solutions. Customers love us for our proactive, empathetic approach. We want to reach an even higher level, therefore we are looking for a Head of Customer Success - a person who skillfully combines relationships with business and the satisfaction of several thousand customers with a professional approach. Join our team and help us: Increase customer satisfaction and loyalty; Build strong relationships with them; Implement and monitor a Customer Success strategy that will drive our business. You will be responsible for: Developing and implementing a strategy for maintaining and developing the customer base; Customer Success team management; Setting goals and planning activities for the team; Building a bridge between sales, customer service and marketing; Monitoring and optimizing the customer journey; Determining and monitoring key success metrics/KPIs; Reporting to CRO. Requirements: 5 years of experience in managing a sales-oriented Customer Success team; Very good knowledge of English, spoken and written (C1); Experience in building team leadership structures; Excellent interpersonal and communication skills supporting cooperation with other teams in the company; Ability to think analytically and solve problems; Knowledge of Customer Success methodology; Experience in working with analytical and CRM tools; Account-based approach. By working with us, you can count on: Basic salary: B2B: PLN 15,000 - PLN 18,000 net + VAT. Additionally: Annual bonus depending on your performance. Startup atmosphere and real impact on the development of the company and products, Work in a hybrid system (4 days from the office, 1 day remotely per week), Benefit package, including: private medical care, MultiSport card or subsidies for public transport, gamification initiatives within the organization, an employee referral program and numerous integration events. Shape of the recruitment process: When your CV meets our requirements, expect contact from Marcin and the HR department to get to know each other better. You will also be given a task to complete. In the next stage, you will meet with Łukasz - Chief Renevue Officer and Michał - Head of Customer Success. The last stage is a meeting with our CEO - Piotr, Financial Director - Damian and external consultant Ariel. At the end, you can expect an offer or telephone feedback thanking you for participating in the recruitment process. We want to get to know you, talk to you and assess the chances of our potential cooperation. If you want to join our team and feel that these are perfect challenges for you - send your #CV now!----- We would like to inform you that due toYour participation in the recruitment process organized by Just Join IT sp. z o.o. based in Gdańsk, this entity will process your personal data included in the recruitment documents (CV, cover letter, etc.) and provided by you during the recruitment process - more information can be obtained by clicking the link. If you also want to take part in future recruitments, please include the following clause in your CV: "I give my voluntary consent to participate in further recruitments conducted by Just Join IT sp. z o.o. based in Gdańsk, conducted within 1 year from the date of completion of the current recruitment, in particular consent to be directed to me by Just Join IT sp. z o.o. based in Gdańsk information about such future recruitments. This consent includes in particular consent to the processing by Just Join IT sp. z o.o. with its registered office in Gdańsk, my personal data for the purposes of carrying out the above activities towards me, in accordance with the information provided to me regarding the processing of my personal data.”