Head of Customer Success in PrivatixLtd

Head of Customer Success віддалено Description Weare looking for anexperienced Customer Success Specialist totake full ownership ofour customer support division. The ideal candidate will possess robust remote work capabilities and acommitment toexcellence inclient service Key Responsibilities Leadership: Establish and manage asmall, highly effective customer success team Team Management: Recruit, train, and supervise ateam of2-3 customer success agents Strategy Development: Implement optimal strategies and tools toboost customer satisfaction and retention Content Management: Create, update, and manage all helpdesk documentation and content Quality Control: Build effective quality control and reporting processes Requirements Minimum of2years incustomer service orsupport roles, with atleast 1years inamanagement orleadership position Experience intraining and developing staff toenhance skills and improve service delivery. Ability todevelop and improve customer service strategies and processes. Client mindset, strong learning, research and troubleshooting skills Proficiency inEnglish with astrong written communication skills 1st-month objectives Learn current products, practices and cases asansupport agent Identify and address any knowledge gaps Develop aclear strategy for establishing aneffective customer success framework Next 6month objectives Build and train atailored customer success team Develop and refine essential support documentation Manage and oversee team performance ---- More details here: privatix.atlassian.net/...​/Head ofCustomer Success