Contact center manager in Silpo

Team E-COM "Silpo" invites a Contact Center Manager to its team.

< span>What will the Contact Center Manager do:< /b>

• Monitor incoming requests from buyers and redistribute them to the department at peak times;
• Train new employees;< /li> li>
• Control the speed and quality of processing incoming requests, orders through the site;
• Identify and resolve non-standard and conflicting situations;
• Develop and implement scripts.
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For work, you will need:

• Analytical skills and the ability to successfully use them at work, follow trends and strive for innovation;
• To understand the work of e-commerce business and not to drag the business processes of retail trade into an online store;
• The dream of making the world a better place thanks to your professional activity;
• Experience of professional management of a team of at least 15 people;
• The ability to take care of increasing income and improving the working conditions of the team;
• The desire to learn and take care of the training of the team;
• Proficiency in computer programs: 1C, various CRM , working with different messengers.

Join the Silpo E-COM team and:

• Count on us. Stable salary and official employment.
• Be healthy. Health insurance.
• Embed in instantly.Helping colleagues and managers to adapt newcomers.< /li>
• Be proud of your workCareer in a company that is one of the TOP retailers of Ukraine.
• Develop comprehensively. Various trainings, benefits for learning a foreign language or visiting sports facilities.
• Communicate freely, offer boldly. Open line for important questions, environmental and innovative ideas of employees.
• Feel special. Special offers in companies, that belong to Fozzy Group.
• Eat deliciously. Discounts on Silpo's own production (cooking, baking, confectionery, tea and coffee). .
• Be in comfort. Modern, bright and cozy office

We are waiting for your resume!< /b>

Sincerely, the HR team of E-COM "Сilpo"