Head of call center in Gamicorp

A large product company in the gambling and betting industry, with over 5+ years of presence in the market, is seeking a talented Head of call centerResponsibilities:Managing a team of managers (overseeing 30 remote employees);Developing and implementing customer retention strategies in iGaming, phone sales to customersContinuous monitoring of call center operations and evaluating its performanceData analysis and report creation to make decisions for improving call center operationsMonitoring and analyzing the achievement of key performance indicators: NPS, CSI, FCR, etc.;Ensuring a high level of customer service and resolving their issuesManaging the call center team and ensuring their efficient operationCollaborating with other company departments, such as marketing and development, to develop and implement customer retention strategiesRequirements:Experience in call center managementSales experienceKnowledge of the basic principles of online casinos and experience in this fieldKnowledge of key customer retention strategies and experience in their applicationAbility to work with large volumes of data and analyze information to make decisionsGood communication skills and the ability to effectively interact with your team and other company departmentsKnowledge of basic CRM tools and experience using themWe offer:- Remote work from anywhere in the world.- Work in a company without bureaucracy, where decisions are made quickly.- Friendly atmosphere among people who love their work.- Qualified department leaders interested in the team members' development.- Performance reviews- 20 working days of vacation, 5 days off, and payment during sick leave.