Head of B2B client research development in Bank Pivdenniy

Southern Bank is one of the leaders of the financial market of Ukraine, which ranks third in the group of Ukrainian banks with private capital in terms of assets. "Pivdenny" has been a reliable financial partner for private and corporate clients for 31 years. The "Southern" team consists of more than 1,700 active and purposeful employees throughout Ukraine. For four years in a row, the bank has been included in the ranking of the "50 best employers" according to the version of Forbes magazine. we offer:

• registration according to the Labor Code of Ukraine
• competitive salary
• medical insurance
• remote work or in functional, comfortable office
• corporate psychologist
• opportunity for career growth and development
• opportunity to take courses and training
• opportunity to work in a stable and professional company with a friendly team.

What to do:

• Conducting Customer Development interviews: preparation of guides, in-depth interviews, analysis of insights and formation hypothesis.

• Creation and regular updating of Customer Journey Map (CJM) for various customer segments.

• Implementation and development of customer experience research methodologies: definition of processes, selection of tools, training of related teams.

• Measurement and analysis of key customer metrics: NPS, CSAT, CES; preparation of reports and recommendations to improve the customer journey.

• Systematization of data, preparation of presentations and recommendations for product and business teams.

• Close interaction with internal stakeholders (product, marketing, sales, C-level) to integrate insights into strategy and operational processes.

For this will need:

• Experience in the field of customer/user research, CX, UX Research, marketingof research from 3[ years.

• Practical skills of conducting CustDev, in-depth interviews, questionnaires, quantitative and qualitative data analysis.

• Ability to build a Customer Journey Map.

• Knowledge of customer experience measurement techniques

• Proficiency in tools: Miro, Figma, Dovetail, MS Office will be an advantage.

• Experience with CRM systems and analytical platforms would be an advantage.

• Strong communication skills: ability to conduct interviews and present results simply and convincingly.

• Analytical thinking: the ability to structure data and find valuable insights.

• Empathy and customer focus - deep understanding of motivations and needs.

• Proactiveness in proposing hypotheses and solutions.

• Facilitation skills and involvement of stakeholders in the research process.

If you are interested in our offer, send your feedback and learn about the details.

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