Greek-speaking Account Manager in Softsich

Hi!

We are Softsich, a young and ambitious company rapidly growing in the iGaming industry.

We’re inviting you to join our team as a Greek-speaking Account Manager.

If you’re confident in phone communication, enjoy working with players, and are motivated by results and numbers — this role is for you!

Key Responsibilities:

• Making outbound phone calls to players to systematically collect feedback and identify their needs.
• Following approved call scripts and communication standards.
• Performing upsell and cross-sell activities, encouraging players to participate in casino games and use additional services.
• Increasing player loyalty and service quality through a personalized approach and various engagement activities.
• Communicating with players to resolve their questions and handle possible objections.
• Collaborating with internal teams to improve the overall player and gaming experience.
• Meeting daily and monthly KPI targets.

Our ideal candidate has:

• Confident spoken Greek (no fear of phone calls) — Must Have.
• English / Ukrainian / Russian at B1 level or higher.
• 1+ years of experience in Account Management, Retention, Sales, or Customer Support.
• Strong proactive attitude and ability to listen to player and team needs.
• Result-oriented mindset with a focus on KPIs.
• Confidence in phone sales (outbound / inbound), upsell/cross-sell, and objection handling.
• Experience with CRM systems (HelpDesk, Salesforce, Zoho, Bitrix24, or similar), logging call results, and working with customer databases (segmentation, prioritization).
• Ability to follow SLA and internal quality standards.
• Communicative, energetic, and motivated, able to handle refusals calmly and maintain focus on achieving results.

Why join us?

• Competitive salary with growth opportunities tied to performance.
• A friendly and supportive team where knowledge-sharing and collaboration are part of everyday work.
• 24 paid vacation days, holiday greetings, team buildings, and educational initiatives.
• Zero cooperation with the aggressor country or its related businesses.
• Direct impact on player experience and the company’s overall success.

Dreaming of a place where your daily work truly makes an impact? 

Welcome to Softsich — your opportunity to grow in the iGaming world, where your proactivity, determination, and drive really matter!