Global Renewals Operations Manager in Everbridge

About The TeamEverbridge is a rapidly growing global business that is expanding its business in new markets both domestically and internationally. Everbridge’s Revenue Operations team is a collaborative, results-driven, cross functional global team that is focused on partnering with our top-notch Sales, Account Management and Go-To-Market teams to enable, enhance and improve every facet of their execution and productivity – ranging from strategic planning, sales, services, and marketing analytics, sales process and selling methodology, performance reporting, administration of CRM systems, budgeting, as well as new hire on-boarding and the ongoing sales training, education, and development of our existing sales team.Who You AreYou get things done by building alliances through trust, enabling you to keep a group of senior leaders and teams accountable toward big picture business strategies. You are a super communicator that can confidently interface with people at all levels, internally and externally, with clarity and direction in both your verbal and written communication, but also in decks and other collateral. You are an analytical thinker and have a proven track record of building business cases and sizing market opportunities in a sales driven environment.What The Role IsWe are currently in search of a highly motivated and dedicated individual to join our dynamic Revenue Operations team. Reporting directly to the Director of Revenue Operations, this position plays a crucial role in ensuring the success and scalability of Everbridge’s Account Management organization and renewals business. You will be responsible for the end-to-end strategy, execution, and the operational foundation of the Renewals business, facilitating continuous growth and scaling. You will engage with executives, VPs, renewal leaders, finance partners, customer success, and other sales operations functions to establish efficient processes, systems, and operational infrastructure. Additionally, you will spearhead initiatives such as renewals forecast process, annual planning, MBRs, and other projects aimed at enhancing our Renewals organization. The role would be focused on 5 main areas: Business Systems Policies & Processes Data Management Analytics, Reporting & KPIs Operational Support & EnablementWhat You'll DoAct as the primary admin for all tools/applications our Account Management team uses today to manage our renewal transactions, opportunities, subscriptions, and contracts including elements of Salesforce.com.Work closely with Sales, Finance, Operations, and Revenue Operations ops teams to assess and streamline renewals related processes and policies across the business to promote: a) adoption / ease of use, b) scalability, and c) data integrityTroubleshoot renewals related process errors/data issues and implement resolutions across business systemsOversee all aspects of the renewals program, from inception to data analysis, program performance reviews, change management, and impact assessment.Administer and manage internal renewals related processes include but not be limited to: renewals opportunity creation, renewals data validation, renewals forecasting, renewals order management, renewals quoting and discounting, renewals consolidation, downgrade and churn processing, etc.Develop renewals related MBR analytics packages and reports for Leadership TeamDevelop and maintain renewals related dashboards and reports in SFDC and TableauServe as the go to person for renewals related one-off reports and help requestsWork closely with Revenue Ops, Finance, and others to enact and maintain a master data management strategy to ensure the integrity of our GTM databaseAct as a primary support resource across GTM teams for all renewals related help requests related to tools, process, and analytics.Work with Sales Enablement to develop renewals related training content for new hire onboarding programsMaintain reporting and business cadence to proactively inspect and manage Everbridge efforts to meet critical KPIs in terms of renewals, churn rates, ARR and NRRTake the lead in key projects to drive operational efficiency across the businessWhat You'll Bring5+ years’ experience in sales, business, or field operationsStrong business, financial and sales acumenPrior experience in a technology company Experience interfacing with business and technical teams, an enabler and facilitator with highly effective communication skills, able to manage expectations and influence all levels of the organization, from front line sales to executive management teams.Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing prioritiesDemonstrated experience of driving global frameworks with the ability to balance local nuanced needs, prioritizing pragmatism, and commerciality.Highly organized and driven by success, achievement, and recognitionEntrepreneurial spirit, intellectual curiosity, strong learning agility and persuasive confidenceHigh energy level and a “can do” attitudeStrong time management and prioritization skills with proficiency with the Microsoft Office Suite.Bonus IfKnowledge of Salesforce.com application Knowledge of Tableau & a deep understanding and experience of MS Excel.Knowledge of Microsoft SharePoint a plusOutstanding communication skills (written and oral). About EverbridgeEverbridge (NASDAQ: EVBG) empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering ResilienceEverbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Show more Show less Должностной уровень Руководитель среднего звена Тип занятости Полный рабочий день Должностные обязанности Администрация и Промышленное производство Отрасли Разработка программного обеспечения