German translator, Customer Service Representative in Autodoc

We are an international company AUTODOC (www.autodoc.eu): founded in Germany and specializing in the sale of auto parts and accessories for cars. We are looking for employees who speak German (C1) to support customers in our team. Conditions: work remotely from home ( Ukraine) w/p from $500 a month floating schedule: 5 days a week, 9 hours/day, 1 hour break, 2 days off a week. written customer support: an employee answers INCOMING written questions or translates them for other departments of the company NO calls and searching for clients General requirements for candidates: willingness to implement a plan for processing incoming messages, level of German language C1, work experience using the English language is welcome (but not required) Requirements for remote work: Internet speed of 50 MB/s (wired) Responsibilities: Respond to customer questions via chat, by mail (consecutively); Provide information about products, prices, working conditions and company promotions; Help the client in placing an order; Work with the client's request (orientate on the delivery period, etc.); Work on client retention: offering a replacement, alternatives, missing products, offer of related products, help in placing an order and choosing the best payment method; Responding to customer feedback so that the customer remains loyal at the moment when the dialogue is over; Timely familiarization with information about the project in order to save all changes; Absence of cold calls or customer tracking. Our employees: receive a stable salary; undergo training, which is paid as working days; receive free medical insurance with a coverage of UAH 250,000. per year; have paid vacation and sick leave; are accompanied by mentors who will help at all stages of work; receive foreign language practice with native speakers.