German-speaking Customer Care Manager (SaaS Software) in Onepage GmbH

Vacancy

Customer Care Manager with exceptional knowledge of the German language in a company with an equal Ukrainian-German team.

What to do :

Help customers onepage.io in Europe and Ukraine to get the best user experience and create the projects they need.
Communicate during the day in the Intercom live chat, create new training articles and create reports for the technical team.
Outings to meetings with the largest clients with the goal of solving operational issues, or participating with us at conferences if you are in Europe.

What to be able to:

— Knowledge of German close to a native speaker, English upper intermediate+, fluent Ukrainian.
— Have experience in any remote-online position in working with clients
— Quickly process large volumes of information, in particular technical< br/>—Keep politeness and constructiveness in conflicting situations

Work details:

—This is remote contract work, if you are in Ukraine, then connected and with the Internet
- Onepage is a good SaaS company with which you will not have too much stress. Most of our customers are companies that are already satisfied with the product and need help. If you have worked in other fields, the atmosphere is definitely much better.
- There are opportunities for growth, your language and communication skills will be a decisive factor