Front Desk Receptionist in Compunnel Inc.

Overall Summary Job Description Health Care Associates will provide customer service to all patients in the call centre. Associates will answer calls, verify and update patient demographic information, screen for program eligibility, gather required information. Screen and schedule patient appointments based on medical need and established appointment scheduling guidelines. Answer general questions and provide information. Conduct appointment reminder calls, appointment reschedules, and lab result appointments as assigned. Work flexible schedule to include evenings and weekends.Essential ResponsibilitiesVerify and update patient demographics, screen for program eligibility, and gather required information.Screen and schedule patient appointments based on medical need and established appointment scheduling guidelines.Perform appointment reminder calls, appointment reschedules, and lab result appointments as assigned.Answer general questions and provide information.Work flexible schedule and overtime, as necessary.Secondary ResponsibilitiesAttend workshops, training, and meetings as needed, and as requested.Perform other duties as assigned by supervisor.QualificationsRequired education, experience, trainingHigh School Diploma or equivalentMinimum of three months medical office experience or similarly related experience in a customer service setting.Proficient in Microsoft Office products including Excel, Word and OutlookBilingual – Spanish Preferred (Not Required)Preferred education, experience, trainingOne-year medical office experienceCommunity Or Public Health Experience PreferredMedical practice management programCritical Success Factors In This Role IncludeAbility to follow directionsMaintaining confidentiality and HIPAA complianceExcellent customer service and client services philosophy in all interactionsAppreciation and respect for working with and serving a diverse populationReading and writing in order to review records for accuracy.Excellent problem-solving, organizational, and multi-tasking skills with attention to detail.Proficiency in Microsoft Office and the internet.Education: High School Show more Show less Должностной уровень Молодой специалист Тип занятости Полный рабочий день Должностные обязанности Административная деятельность Отрасли ИТ-услуги и ИТ-консалтинг