FRENCH Technical / Customer Support Specialist in Softesis

We are excited to welcome a Voice Operation Specialist to join our Tech Support Team. 

You will have the opportunity to be involved in ensuring a seamless and satisfying customer experience for our Partners. 

This role combines in-depth knowledge of our services and products to address customer inquiries and issues resolution.

Are you up for the challenge?

How You Will Make an Impact:

• Ensure a smooth porting experience for the customer by resolving any porting concerns
• Monitors critical dates or changes in dates related to porting processes, updates the ticketing system and provides our partners and internal colleagues with the most up-to-date information
• Prepares, process, and submits orders to carriers 
• Identify and report issues or recurring problems to carriers for prompt resolution
• Promptly attend to customer inquiries, prioritizing their needs and ensuring a satisfying experience
• Provide accurate and timely information, positioning yourself as a trusted source of expertise for our customers
• Collaborate seamlessly with cross-functional teams, ensuring that customer concerns are addressed effectively

What You Bring to the Team 

• A minimum of 1 year of proven experience in a customer care or support role, preferably in the telecommunications industry
• Previous experience with DID porting and ordering procedures is highly valued and will be given top priority
• Proficiency in using Salesforce CRM and related tools will be a significant advantage
• Strong communication and interpersonal skills, ensuring smooth interactions with both customers and team members
• Excellent problem-solving showing your attention to detail in addressing customer issues
• You are a fast learner who is open to acquiring new knowledge and skills
• The ability to work effectively both independently and as part of a team
• A high proficiency in English, both written and spoken
• Good spoken level of French

Now, it would be fantastic if You:

• Have Technical troubleshooting skills

Why You’ll Love it here:

• Work in a multinational environment 
• Working hours (10:00-19:00)
• Career growth opportunities
• Paid vacations and sick leaves 
• English courses with native speakers 
• Medical insurance
• Coverage of costs for certification and IT conferences
• Possible remote collaboration