First line technical support specialist (Technical Support Engineer L1) in GK Askaniya

The "Ascania" group of companies, a multi-disciplinary Ukrainian holding, which includes 13 companies in various fields of activity, invites cooperationFirst line technical support specialist (Technical Support Engineer L1).

Requirements:

• Experience in technical support, Call-Center or as a system administrator.
• Ability to quickly find the causes of problems and ways to solve them.
• Experience with Service Desk Jira Service Management support systems will be an advantage.
• Communication, the ability to clearly convey an opinion, the ability to quickly to understand the problem, stress resistance, perseverance and patience, attention to details, analytical thinking, systematic approach, responsibility.

Duties:

• Registration of appeals, communication with users, primary assistance, classification of applications, monitoring and control.
• Support of the first line of the Service Desk, reception, processing of calls to the Call-Center of the IT Service .
• Monitoring of existing requests and control of their execution, waiting on the first line, receiving, processing tasks, transferring tasks to the second/third line of support, communication for processing/closing requests.
• Conducting the necessary diagnostics to identify the causes of incidents on the user side and in the IT service systems.
• Familiarization with the principles of building local networks in the Askania Group for diagnostics and solving simple tasks related to problems in local systems.< /li>
• Connecting a workstation (laptop/tablet/smartphone to existing local networks, both wired and WiFi).
• Diagnostics in the Windows 10/11 OS, identifying simple problems and ways to solve them.
• Installation / uninstallation of software (software) of various categories; searching for the necessary software freely available.
• Performing diagnostics of peripheral equipment (MFP, printers, scanners, manipulators, cameras, etc.), identifying and solving simple issues related to this equipment.
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  We offer:

  • Official employment, work schedule from 09:00 to 18:00 (remote format).
  • Decent salary and bonus accrual system.
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  • Health insurance program; paid vacation (24 working days) and sick leave.
  • Necessary equipment for work and mobile communication.
  • A large database of online training courses for independent development.
  • Corporate discounts on the company's products.
  • Working in a company that follows trends, values ​​the ideas of employees and develops together with them.