First Level Support Specialist (German language) in HS-Soft

HS-Soft offers a comprehensive digital ecosystem for the food industry - from POS and payment to inventory management to production and recipe management. Our customers mainly come from the baking industry, the catering industry and the butcher trade.

Our solutions are completely SaaS-based and run on a modern cloud platform (AWS latest & greatest), combined with centrally managed POS hardware. We currently support over 600 companies with several thousand devices in Switzerland and Germany - and we are growing quickly. In our industry we stand for consistent innovation. Of course, we use AI agents internally and also offer our customers the first AI-supported added value.

We maintain a very open, appreciative and direct company culture. In addition to the success of our customers, the further development of our employees is the focus.

Your work area

As a First Level Support Specialist, you are the first point of contact for our customers. You process standard tickets and answer new inquiries quickly and competently. Your goal is to solve simple problems directly and ensure that our customers receive fast and reliable support at all times.

Your areas of responsibility:

• First point of contact for new customer inquiries via telephone, email and ticket system
• Processing and solving standard support pitfalls
• Forwarding more complex cases to tier 2 with clear documentation
• Ensuring fast response times and high customer satisfaction
• Contribution to knowledge management (FAQs, internal documentation)

What we expect from you

• Experience in technical support or in the Customer service
• Enjoy direct customer contact and solving everyday problems
• Basic technical understanding and willingness to get up to speed quickly
• Structured way of working and resilience in phases with high volume of inquiries
• Very good knowledge of German, English is a plus

What we offer you

• You are part of our growth story and actively shape it
• A great, international team
• Modern working environment without outdated tools, VPNs or servers in the basement
• Short decision-making processes
• Personal coaching and development opportunities

Posada beforehand of another technical equipment of the company нпершому рівні: прийом та обробку звернень, вирішення стандартних Incidentally, the escalation of the portable devices is documented до наступного рівня підтримки.

У компанії пропонують сучасне робоче середtraining and support for professional development.