External Player Support Agent (contract) in Plarium

August 2, 2024 GameDev's first job

External Player Support Agent (contract)

remotely

Plarium is an international product company developing mobile and PC games. We're expanding our external support team for players of Mech Arena, a third-person PvP shooter. The game focuses on team interaction, competitive spirit, character development and weaponry. The project's audience is more than 50 million players.

You can download the game using the following links: iOS, Android and PC/Mac.

The position involves paid training lasting 7 weeks, from Monday to Friday from 10:00 a.m. to 6:30 p.m. Kyiv time (GMT+3).

After training, the work schedule will be from Tuesday to Saturday or from Sunday to Thursday.

Variants of working hours (time indicated in Kyiv, GTM +3):

1. Morning shift 06:00 - 14:30

2. Morning shift 08:00 - 16:30

For this vacancy, it is important to have Ukrainian citizenship or a permit to work in Ukraine.

You will:

• investigate game situations and answer user questions via email or chat in the Zendesk environment;
• process bug reports and compile technical reports;
• interact with the internal team of agents.

It is important for us:

• knowledge of English at the Upper-Intermediate level and above;
• fluency in Ukrainian;
• gaming experience;
• effective communication skills and understanding of the principles of communication with clients;
• desire to work in a team;
• time management skills and the ability to work in multitasking mode;
• having Ukrainian citizenship or a permit to work in Ukraine.

Will be an advantage:

• gaming experience in the Action Shooter genre;
• knowledge of the specifics of software testing and understanding of the principles of forming bug reports.

We offer:

• cooperation under a gig contract;
• remote work;
• 20 working days paid holiday, all public holidays off.
• fully paid sick leave.