Expert in quality control of mobile and fixed IT services in Vodafone Ukrayina

Vodafone Ukraine is a world-class company that occupies a leading position in the field of technology and telecommunications, implements innovations in all areas of activity.

Every day we work on the implementation of ambitious projects. That is why Vodafone Ukraine is not only telecommunications, but also the latest technologies, including Cloud Services, Big Data, IoT, Smart City.

Responsibilities:

• Planning of the list of key indicators of the quality of IT services of mobile and fixed business. Monitoring the achievement of goals in terms of the quality of the mobile and fixed business network
• Analysis of the received mass appeals from subscribers regarding the quality of the mobile and fixed business network, development of measures to eliminate the causes that cause subscribers' complaints
• Operational control of indicators quality across areas/regions, analysis of the dynamics of network and IT incidents of mobile and fixed business
• Accounting, monitoring and analysis of the total number of incidents on the network and subsidiaries, preparation of reports on the number and timeliness of incident resolution
• Accounting and calculation of SLAs for incidents related to the network
• Cross-functional interaction with departments regarding the reasons and means of SLA fulfillment or non-fulfillment and the impact of such incidents on KRI performance indicators

 Requirements:

• Higher education
• Free orientation in modern network and information technologies, mastery of statistical tools
< li>Knowledge of quality management methodology in the telecommunications industry
• Knowledge of Excel and PowerPoint
• Knowledge of structured query language (SQL)
• Knowledge of Tableau/Power BI visualization tools will be an advantage
• Good analytical skills, systems thinking, attention to detail, good presentation skills
• Ability to solve problems quickly, open to new ideas and initiatives, focus on customer needs

We offer:

• A team of like-minded people, transparency of decisions and openness in communication
• Official employment, social guarantees
• Flexible schedule and hybrid work
• 31 calendar days of vacation
• Corporate medical insurance and wellness
• Free sessions with a psychologist and a developed mental health program< /li>
• Free mobile communication
• Affordable tariff plan from Vodafone for the family
• Professional training at the expense of the employer
• Active corporate life< /li>

If you are interested in this position, send us your resume with salary expectations.