Employee Services Manager with Spanish in Goldman Recruitment

Goldman Recruitment is a leading Polish consulting company specializingin recruitment using Search & Selection and Executive Search methods.Our ambition is to provide the highest level of service, ahead of the marketand creating a new standard in the personal consulting industry. For our Client, an international company, we are looking for a candidate for the position of Employee Services Manager with Spanish. Employee Services Manager with Spanish Employee Services Manager with Spanish Work place: Warszawa Ref. no 77/4/2024/AK/2679 Requirements: very good understanding of employee services and human resources policies and processes, 5 years of experience in a similar position, very good knowledge of English and Spanish (min. B2), knowledge of the French language would be an advantage, high level of attention to detail and accuracy, communication skills, excellent organization of work. Responsibilities: act as the initial touchpoint for all ES and HR-related inquiries, providing timely and accurate assistance to employees, skillfully navigate ticketing systems to liaise with HR Administration, Payroll, and other relevant departments, ensuring effective communication and resolution of issues, co-create a comprehensive knowledge base aimed at addressing common queries, streamlining employee ES and HR experiences, and promoting self-service capabilities, efficiently handle Tier 1 tickets, ensuring prompt and precise processing of employee data and inquiries, with a meticulous approach to documentation and resolution follow-through, drive cross-team collaboration efforts to enhance service delivery, minimize response times, and boost overall operational efficiency in ES and HR support functions, conduct training sessions to onboard new hires and educate managers on ES tools and processes, fostering team competence and elevating service standards, proactively identify opportunities for process enhancement, leading initiatives to continuously improve operational workflows and optimize service quality within the organization. We offer: hybrid work model (2 days a week in the office in Warsaw), flexible working hours, private medical care, sport card, life insurance, annual bonus and other additional benefits, an international and friendly work environment in a fast-growing SSC.