Email Marketing Manager (CRM, Retention) in IDS Ukraine

IDS Aqua Service is part of IDS Ukraine and is the leading operator of bottled water supplies in Ukraine. The company has a balanced portfolio of popular mineral waters produced in ecologically clean regions of Ukraine and represented by the trademarks "Morshinska", "Alaska", "Myrhorodska" and "Aqua Life". Under the brand "My Water Shop" the company delivers water, equipment and related goods to home and office throughout Ukraine. More than 250,000 customers trust the high level of service provided by IDS Aqua Service. Find more information about us on the website https://mywatershop.com.ua/ We are a strong and efficient team that constantly learns and achieves the best results. Our goal is to develop a culture of consumption of natural mineral water and promote a healthy lifestyle. We are announcing the opening of a vacancy for a Manager of relations with clients. What we offer: Work in a stable, national company that is rapidly developing and is an absolute leader in its field. Official employment and remuneration in accordance with current legislation. Medical insurance. The opportunity to realize your knowledge, skills and experience, as well as to develop them. What will be included in your duties: Development and implementation of CRM strategy and loyalty programs, direct communication with clients database. Management, support and administration of the customer database (B2B, B2C). Control of the CRM system, coordination of work on improving processes and setting up the CRM system. Organization and supervision of loyalty programs: development, management and control of marketing promotional events. Regular working with database statistical data, their analysis and segmentation; development of a strategy of interaction with the target audience, taking into account its analysis. Training of internal users, development of instructions for working with the system. Compilation and control of budgets, document management. Formation of operational reports and presentations. Skills and abilities: Experience in CRM/Marketing Automation/Loyalty/Direct Marketing from 3 years. Experience working with CDP platforms. Possession of tools for attracting and retaining clients, as well as improving client experience. Practical knowledge of segmentation and cohort data analysis. Sales/customer behavior indicators, formation of reporting systems. Advanced skills in working with large arrays of data, analytical tools (experienced user of Excel, experience with Power BI, Google Analytics, etc.). Skills of working with external contractors (agencies, freelance, etc.). Ukrainian — fluent, English — Intermediate+ (preferred) Effective planning, basics of project management, effective communication. Attention to details, accuracy in work, creativity. If you are interested in our vacancy, then send your resume! By sending your resume in accordance with this job announcement, You consent to the processing of personal data provided in your resume as a candidate for filling a vacancy, in accordance with the Law of Ukraine "On the Protection of Personal Data".