Director of Volunteer Experience for ENGin (Full time, remote format) in ENGin

Director Of Volunteer Experience In Educational Non-Profit Organization ENGin (Full-time, remote position)

ENGin is a global nonprofit organization that aims to connect Ukraine to the world in order to propel its postwar reconstruction and longer-term economic & social development. We’re doing this by pairing Ukrainians with English-speaking volunteers for English conversation practice and intercultural exchange. 

We’re achieving nationwide change through a bottom-up, personal approach deployed at unprecedented scale: 100,000+ 1-on-1 connections. We aim to create an entire generation of English-fluent, culturally competent Ukrainians ready to rebuild their nation. 

ENGin is one of the most dynamic organizations in its field - launched in 2020, we’ve already served more than 23,000 students with the help of 21,000 volunteers. We're hiring a Director of Volunteer Experience to oversee our diverse volunteer community and ensure they have an excellent experience in our program. 

If you are interested, please fill out this form: https://docs.google.com/forms/d/e/1FAIpQLSfzXxWyYziXB2SfnKsapb11-xUicAxH1aU3sB83KSfhh-STPQ/viewform

This role might be for you if you are:

• Inspired by the power of 1-on-1 connections to change lives and nations 

• Excited to work at a rapidly growing startup

• Eager to take on a leadership role that offers maximum flexibility and autonomy

• Responsible, proactive, and analytical thinker 

• Fluent in English with experience working across cultures 

RESPONSIBILITIES 

• Maintain high levels of volunteer satisfaction with the program

• Implement a communication strategy with volunteers, including biweekly newsletters, newsletters to past volunteers, newsletters to parents of younger volunteers, other miscellaneous newsletters, and automated check-in emails.

• Oversee the creation of engaging and informative social media content targeted towards volunteers across various channels.

• Manage volunteer-related website pages and sections on the ENGin Platform, ensuring content is up-to-date and relevant.

• Hold volunteer meetings and events 1-4x/month

• Oversee ENGin’s Chapter and Club programs for local groups of volunteers

• Proactively monitor and address volunteer concerns, collaborating with relevant teams to develop and implement solutions for both immediate and long-term volunteer experience improvements.

• Collaborate with the development team to address technical issues affecting the volunteer experience, driving improvements as needed.

• Oversee training of new volunteers joining the organization

• Oversee certification of volunteer hours 

• Manage several direct reports, ensuring their success in their work, job satisfaction, and growth

QUALIFICATIONS

• REQUIRED: 4+ years of work experience, including 1+ year experience working in non-profit organizations with English-speaking volunteers or donors

• REQUIRED: At least 1 year of management experience 

• REQUIRED: Fluent in English (C1 or higher)

• REQUIRED: Excellent writing skills in English

• Ready to work in a fast-paced startup environment with dynamic changes in priorities and processes

• Bias to action - you should be ready to jump in and learn by doing 

• Strong attention to detail with the ability to work independently and take ownership (flexibility and autonomy)

• Comfortable working on multiple complex projects at once 

• Comfortable working in a fully virtual environment 

• Excited about our mission to transform Ukraine through English fluency

WHAT WE OFFER

• Fully remote work

• Monthly salary starts at 60 000 UAH;will be finalized based on the results of interview and skill set assessment

• Flexible schedule

• Experience in a fast-paced international organization

• Work in a young and professional team

• Various opportunities for professional development

Директор (-ка) з Волонтерського досвіду  (Повна зайнятість, віддалений формат)

ENGin - це міжнародна неприбуткова організація, яка має на меті з'єднати Україну зі світом, щоб сприяти післявоєнній відбудові та довгостроковому економічному і соціальному розвитку. Ми робимо це, об'єднуючи українців з англомовними волонтерами для практики розмовної англійської мови та міжкультурного обміну. 

Ми досягаємо загальнонаціональних змін завдяки персональному підходу і маємо на меті залучити 100 000+ учасників. Ми прагнемо створити ціле покоління культурно компетентних українців вільно володіючих англійською мовою, готових розбудовувати свою країну. 

ENGin є однією з найдинамічніших організацій у своїй галузі. Програма була запущена  у 2020 році, і ми вже залучили понад 23 000 студентів та 21 000 тисячу волонтерів. Ми шукаємо Директора(-ку)  з волонтерського досвіду, щоб забезпечити нашим волонтерам висококласний досвід участі в нашій програмі.

Якщо ви зацікалені, заповність цю форму: https://docs.google.com/forms/d/e/1FAIpQLSfzXxWyYziXB2SfnKsapb11-xUicAxH1aU3sB83KSfhh-STPQ/viewform

Ця роль може бути саме для вас, якщо ви:

• Натхненні силою зв'язків 1-на-1, що змінlive life

• Want to work in a rapidly growing startup

• Ready to take on a leadership role that involves maximum flexibility and autonomy

• Have a responsible, proactive and analytical mind">font-weight: 400; text-decoration: none">

  You are fluent in English and have experience working in international teams

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DUTIES

• Maintaining a high level of satisfaction of volunteers with participation in the program.

• Implementation of a communication strategy with volunteers, including bi-weekly newsletters, newsletters for former volunteers, newsletters for parents of junior volunteers, other newsletters, as well as automatic newsletters.

• Creation of interesting and informative content for various target groups of volunteers in social networks (on various channels).

• Maintaining pages of the ENGin website and sections on the ENGin platform that are dedicated to volunteers and ensuring content is up-to-date and relevant.

• Conducting volunteer meetings and events 1-4 times a month

• ENGin's Chapter and Clubs program management for local volunteer groups

• Proactively identify and resolve issues encountered by volunteers during their participation in the program, collaborating with various ENGin teams to develop and implement solutions to improve the volunteer experience.

• Collaborate with the development team to resolve technical issues affecting the volunteer experience and implement necessary improvements.

• Organization of trainings for new volunteers

• < span style="font-weight: 400; font-style: normal; text-decoration: none">Monitoring the certification of volunteer hours

• Management of several employees, ensuring their success , job satisfaction and growth.

REQUIREMENTS

• MANDATORY: 4+ years of work experience, including 1+ years of experience working in non-profit organizations with English-speaking volunteers or donors

• REQUIRED: At least 1 year of management experience

• REQUIRED: Fluency in English (C1 or above)

• REQUIRED: Excellent writing skills in English 

• Willingness to work in a dynamic startup environment with a fast pace of development and dynamic change of priorities and processes

• Proactiveness, ability to quickly learn in practice

• Attention to detail with the ability to work independently and take responsibility

• Multitasking, the ability to work on several compositionsthem projects simultaneously

• Inspired by our mission to transform Ukraine through fluency in English

WHAT WE OFFER

• Completely remote format

• Monthly salary from UAH 60,000; will be decided strictly according to the results of the interview and based on experience

• < span style="font-weight: 400; font-style: normal; text-decoration: none">Flexible work schedule

• Experience in a dynamically developing organization

• Working in a young and professional team">font-weight: 400; text-decoration: none">

  Various opportunities for professional development