Director of the user service department in Pro recruitment

Our partner is a Ukrainian company, known for its developments all over the world, the technical characteristics of which already compete with most Western ones. Time-tested products and constant growth and development contribute to the constant need to attract qualified specialists. That is why we are currently looking for a "Director of the User Service Department" Main duties: Development and implementation of strategies for the support and operation of technical equipment. Scaling and optimization of service processes to increase efficiency and profitability. Effective implementation and management of a call center for constant and operational support Defining and implementing service standards to achieve a high level of customer satisfaction. Strategic development and profitability. Creation of detailed technical policies and procedures, taking into account current and future needs. Continuous product improvement process through close cooperation with R&D and commercial direction. Establishing teamwork within the team and effective cooperation with stakeholders. Motivation and team development to achieve high service standards. Basic requirements: Higher technical and/or economic education 3 years + management experience Experience in successful management of a service center and/or call center, the ability to build an effective work system aimed at profitability. Deep understanding of production processes and economic complexities. High leadership qualities, experience in development and personnel motivation. Strategic thinking and the ability to develop and implement innovative approaches. The ability to learn and adapt to new technologies and market requirements. Personal qualities: Stress resistance and the ability to effectively manage in conditions of a high work pace. achieving results. Great enthusiasm and a positive attitude towards the development of the company and its products. The company offers: Competitive salary; Official employment with the possibility of "booking"; 24 days of vacation per year and paid sick days; lunches provided by the company! A pleasant team and a cozy working atmosphere; The opportunity to realize yourself in unique and advanced projects; The opportunity for career growth and professional development! The recruitment process looks like this: telephone interview with the recruiter > video interview via zoom > an offer is in your mail. If you want to be part of a high-tech environment, send your resume or write to Telegram: https://t.me/ganna_recruiter