Director of the client service department in Datagrup Volia

Let's get to know each other! We are a group of companies "DATAGRUP VOLIA" — one of the largest telecommunications companies in the country and a leader in the digital entertainment market! More details about the company on our websites: https://datagroup.ua/, https://volia.com/We invite you to join our team director of the customer service department. What will you do: Form and implement the company's strategy for improving the customer experience. Organize work on building customer journeys in order to improve the customer experience. Carry out an analysis of implemented initiatives to improve the customer experience. Provide advisory and service support to the company's employees to improve the customer experience. Ensure the collection and analysis of customer experience indicators: NPS, CSAT. You are the ideal candidate if: You have knowledge of regulatory and legal documents, provisions, rules, instructions, other documents that regulate the company's activities in the field of customer service. You have knowledge standards, rules and requirements for working with software tools and analytical forms necessary for the implementation of your functions. When you become part of our team, you will receive: Official employment according to the "White" Labor Code and timely payment of wages 2 times / month. Work schedule: from 9 :00 to 18:00. The possibility to work remotely. Medical insurance. Work in a large, stable company. A developed corporate culture based on trust in hard work and the personality of each employee of the Company. We will be glad to see you among the employees of our company! By sending your resume and/or other documents related to employment, you give your consent to Telesvit LLC for the processing (collection, registration, accumulation, storage) of your personal data.