Director of the client service department in Datagrup Volia

Let's get to know each other! We are a group of companies "DATAGRUP VOLIA" — one of the largest telecommunications companies in the country and a leader in the digital entertainment market! We invite the director of the customer service department to join our team. What you will do: Form and implement the company's strategy for improving the customer experience. Organize construction work customer journey in order to improve the customer experience. Carry out an analysis of implemented initiatives to improve the customer experience. Provide advisory and service support to company employees on improving the customer experience. Ensure the collection and analysis of customer experience indicators: NPS, CSAT. You are our ideal candidate, if: You have knowledge of regulatory and legal documents, provisions, rules, instructions, other documents that regulate the company's activities in the field of customer service. You have knowledge of standards, rules and requirements for working with software tools and analytical forms necessary for the implementation of your functions. When you If you become part of our team, you will receive: Official employment under the "White" Labor Code and timely payment of wages 2 times / month. Work schedule: from 9:00 a.m. to 6:00 p.m.. Possibility to work remotely. Medical insurance. Work in a large, stable company. A developed corporate culture based on respect for the work and personality of each employee of the Company. We will be glad to see you among the employees of our company! By sending your resume and/or other documents related to employment, you give your consent to Telesvit LLC for processing (collection, registration, accumulation, storage) of your personal data.