Director of Technical Operations in Delasport

ONLY KYIV. FULL-TIME OFFICE❗️❗️❗️➡️ Please submit your application with answers to the following questions:1) Current location?2) Do you consider the full-time office work model (Kyiv, Yaroslavska 58, BC Astarta)?Delasport — Implementing Technological Solutions Here and NowDelasport is an iGaming Software company providing Sports Betting & Online Casino software, and turnkey B2B solutions. Established in 2010, Delasport delivers a one-stop-shop solution of Sports Betting and Online Casino from a White-Label, with a full range of management services to a Plug&Play iFrame and a complete Turnkey. We are establishing an R&D centre in Kyiv, and are looking for top talents to join our team.RESPONSIBILITIESAchieve and maintain the uptime and reliability targets as defined by specified Service Level Agreements (SLAs) and Service Level Objectives (SLOs) for all services, including during deployments, across a calendar yearManage and lead the technical operations teams, promoting a culture of collaboration, innovation, and accountabilityBe accountable for the quality of service and performance; understand and incorporate future demands into capacity plans for all systemsEnsure all releases to production comply with general requirements, including documentation, monitoring, backups, and high-availability setupsOversee release management processes, ensuring compliance with relevant regulatory bodiesAct as a gatekeeper to the production environment, assuring that all releases are fully tested and quality assuredMaintain services post-launch by measuring and monitoring availability, latency, and overall system health. Implement a regime for alerting Incident Management teams about service disruptions or degradationEnsure the reliability and timeliness of all daily operational activities, including technical support and incident responseTake ownership of incidents, ensuring coordination of resolving parties, effective communication to stakeholders, and conducting post-incident reviewsFrom post-incident reviews, thoroughly understand and report the root cause of any incidents, communicating these findings to management and affected clients, and ensuring the elimination of such issuesDefine, track, and report on key performance indicators (KPIs) related to system reliability, availability, and performanceTake full responsibility for conducting and overseeing root cause analysis, ensuring that all aspects of an incident are thoroughly examined and addressedDevelop and manage a robust on-call system for incident response, ensuring that team members are prepared and available to handle issues as they ariseREQUIREMENTSAt least 7 years of experience in technical operationsProven track record in managing technical teams and complex IT operationsExtensive experience in incident management, including post-incident review and root cause analysisIn-depth knowledge of network operations, system reliability engineering, and incident management processesFamiliarity with regulatory compliance and release management in a technical environmentWillingness to be on-call and available to respond to critical incidents as neededExperience in developing and managing on-call systems for incident responseStrong leadership and team management skills, with the ability to mentor, inspire, and lead diverse teamsExcellent problem-solving and decision-making abilities, with a focus on strategic planning and operational excellenceEffective communication skills, capable of articulating technical concepts to a non-technical audienceWHAT WE CAN OFFER YOUModern office in Podil with an uninterruptible power supply and the InternetPersonal time off (21 business days of paid vacation, unlimited sick leaves, paid days on special occasions)Public holidaysHealth insurance with the broker which is available from the first month of cooperationLife insurance with the broker which is available from the first month of cooperationModern technical equipmentEnglish courses with native speakersUkraine-based educational programsSports activities reimbursementCorporate entertainmentsHappy hours on FridaysGig contract support