Director of Technical Operations in Delasport

Delasport — Implementing Technological Solutions Here and NowDelasport is an iGaming Software company providing Sports Betting & Online Casino software, and turnkey B2B solutions. Established in 2010, Delasport delivers a one-stop-shop solution of Sports Betting and Online Casino from a White-Label, with a full range of management services to a Plug&Play iFrame and a complete Turnkey. We are establishing an R&D centre in Kyiv, and are looking for top talents to join our team.RESPONSIBILITIES- Achieve and maintain the uptime and reliability targets as defined by specified Service Level Agreements (SLAs) and Service Level Objectives (SLOs) for all services, including during deployments, across a calendar year- Manage and lead the technical operations teams, promoting a culture of collaboration, innovation, and accountability- Be accountable for the quality of service and performance; understand and incorporate future demands into capacity plans for all systems- Ensure all releases to production comply with general requirements, including documentation, monitoring, backups, and high-availability setups- Oversee release management processes, ensuring compliance with relevant regulatory bodies- Act as a gatekeeper to the production environment, assuring that all releases are fully tested and quality assured- Maintain services post-launch by measuring and monitoring availability, latency, and overall system health. Implement a regime for alerting Incident Management teams about service disruptions or degradation- Ensure the reliability and timeliness of all daily operational activities, including technical support and incident response- Take ownership of incidents, ensuring coordination of resolving parties, effective communication to stakeholders, and conducting post-incident reviews- From post-incident reviews, thoroughly understand and report the root cause of any incidents, communicating these findings to management and affected clients, and ensuring the elimination of such issues- Define, track, and report on key performance indicators (KPIs) related to system reliability, availability, and performance- Take full responsibility for conducting and overseeing root cause analysis, ensuring that all aspects of an incident are thoroughly examined and addressed- Develop and manage a robust on-call system for incident response, ensuring that team members are prepared and available to handle issues as they ariseREQUIREMENTS- At least 7 years of experience in technical operations- Proven track record in managing technical teams and complex IT operations- Extensive experience in incident management, including post-incident review and root cause analysis- In-depth knowledge of network operations, system reliability engineering, and incident management processes- Familiarity with regulatory compliance and release management in a technical environment- Willingness to be on-call and available to respond to critical incidents as needed- Experience in developing and managing on-call systems for incident response- Strong leadership and team management skills, with the ability to mentor, inspire, and lead diverse teams- Excellent problem-solving and decision-making abilities, with a focus on strategic planning and operational excellence- Effective communication skills, capable of articulating technical concepts to a non-technical audienceWHAT WE CAN OFFER YOU- Modern office in Podil with an uninterruptible power supply and the Internet- Personal time off (21 business days of paid vacation, unlimited sick leaves, paid days on special occasions)- Public holidays- Health insurance with the broker which is available from the first month of cooperation- Life insurance with the broker which is available from the first month of cooperation- Modern technical equipment- English courses with native speakers- Ukraine-based educational programs- Sports activities reimbursement- Corporate entertainments- Happy hours on Fridays- Gig contract support