Director of Engineering Services Delivery in Forte Group

Send a personal message to the participant who posted the vacancy on behalf of Forte Group Dmytro Pshenychnyi Dmytro Pshenychnyi IT Recruiter at Forte Group. Forte Group is seeking a Director of Engineering Services Delivery to join our team in Europe. Reporting to the VP of Engineering Services Delivery, you are a key regional leader and driving force in ensuring outstanding Software Engineering Services are effectively rendered from Forte Group's European delivery centers in collaboration with delivery centers located in South and North America. The Director of Engineering Services Delivery is accountable for a portfolio of engagements with varying complexity, from simple projects to the entire Product and Engineering Services Delivery using a scaled Agile model. We expect the Director to be professional enough not only to take over and further maintain the existing engagements but also to design engagements during the initial deal conversations, later kick off from scratch, and manage the transition through interim evolution phases to fully operational end-to -end product delivery. This requires qualification to build, manage, and continuously improve practices such as Product Ownership, Solution Architecture, Software Engineering, Quality Assurance, DevOps and Site Reliability Engineering, Release Management, and Production Support. It also requires an excellent understanding of the Agile models and how all these practices are interconnected. You will have a group of Delivery Managers directly reporting to you. As part of Forte’s global delivery management team, you will work in direct and close collaboration with the CTO Office, Sales Teams, Resource Management, HR BP, Talent Acquisition, and Finance teams. You are a great engineering business leader who loves to work closely with clients to help make their digital success stories. You have a broad leadership background in software engineering services and have a deep passion for empowering engineers to solve big problems with technology. You love building modern, scalable software products and are obsessed with delivering extreme value on time, within budget, and without sacrificing quality. You must understand how to balance the urgency and sensitivity of client delivery with the discipline of properly constructing all stages of commercial-grade software engineering. This is a role where you will be on par with Forte Group’s technology leaders across global delivery centers. You will have an opportunity to contribute your knowledge and expertise to Forte Group’s global initiatives and learn from your colleagues abroad. Responsibilities Client Delivery - ensure we have the most satisfied clients in the businessWe are obsessed with client satisfaction. Agile delivery is at the core of our mission to help clients become digital leaders. Our aim is to deliver a great experience and successful outcomes for our clients, not just software. We want to make a business impact and become the preferred engineering partner for our clients.Own clients' portfolios, and ensure that we deliver on client expectations - on time and with the highest quality.Ensure that each client is served most efficiently and in a manner that maximizes the utilization of the engineering talent.Effectively optimize the client deliveries over time - help engineering/delivery managers drive towards higher results as the client relationship matures and evolves. Apply an agile mindset to all of our delivery engagements.Ensure that the supervised delivery organization works in sync with Forte departments, such as Account Management, Resource Management, HR BP, and Talent Acquisition.Ensure operational transparency, visibility of deliverables, implementation of a data-driven approach to performance and quality management, rationalization of added value, and organization and running of regular business review sessions, e.g., QBRs.Own operational KPIs: revenue, profitability, quality of service, staff turnover etc. Engineering Operations - build a top notch software engineering organization at scale.We are working towards our goal of becoming a company of 3,000 people in a few years. We currently operate engineering centers in Eastern Europe, South America, and North America—with your help, we’ll deepen and broaden our presence significantly.We are our clients' guides to technology management—our operations cannot be anything less than state-of-the-art. Ensure Forte operating playbooks, tools, and processes are correctly implemented and instantly updated to match the evolution of best engineering management practices in Forte.Ensure necessary and sufficient governance is established in delivery teams in each discipline to emerge effective practices within Solution Architecture, Software Engineering, Quality Assurance, DevOps, Product Management, and UI/UX.Ensure delivery teams are set up for success in terms of efficiency and scalability, organizational structure, roles and seniority, knowledge and qualification, time zone, and location requirements.Ensure that delivery strategy for a specific client caters to the local differences and that we’re very efficient in our internal collaboration when working across borders for the same client. People - make us the preferred employer of choice for top engineering talent.We’re an engineering-focused organization built by engineers for engineers. We believe in making sure our engineers can work on the most challenging technologies, practice agile ways of working and adhere to an agile mindset, collaborate with inspiring clients, and above all to also have the opportunity to learn from great colleagues and lead others by great examples. In short, we’re all about our engineering talent.Therefore we expect that you will:Personally share and align the supervised delivery organization to our core values of Quality, Curiosity, Resourcefulness and Personal Growth.Have a deep passion for developing a strong engineering culture that prides itself on successful client engagements.Identify and build strong leaders and their successors in teams—people who can inspire others, lead by example, and confidently enter new client engagements and build high-performing teams around them.Be an excellent leader who works with clients and Forte teams. Inspire people, irradiate healthy competition and a belief in winning, and create visions that motivate and engage people to join your venture.Instill a sense of ownership - accountability plus authority - as a base expectation for engineers' operations. Qualifications:A successful, proven track record in a software engineering services company, leading organizations of +200 people and delivering client engagements of +50 people each.Evidence of progressive career in the software engineering services domain, from technical positions e.g., as Software Engineer, QA, Team Leader to senior managerial rolesExtensive experience leading mature B2C and B2B software platform development that operate on the market update regularly and directly generate or enable an essential share of revenue for their businesses.Experience setting up and executing career development and professional growth practices in engineering organizations, in collaboration with HR and Resource Management teams, knowledge of OKR, SFIA, CoP, etc. frameworks.Experience leading engineering teams through FSNP cycle, setting up software engineering teams for success at scale using structured models, e.g. SAFe, Spotify, or a balanced combination of elements from these.Experience of successful project management practices implementation in an Agile environment.Strong delegation and prioritization skills.Excellent communication, collaboration and presentation skills.Ability to attract, build into teams, and retain the best engineering talent. About Forte GroupWe are a full-service custom software delivery partner headquartered in Boca Raton, FL. For over 20 years, we’ve worked with engineering departments, business leaders, and technology providers. We partner with organizations to build custom software solutions, evolve IT practices, and consistently achieve desired business outcomes. By applying for the position, you consent to the processing of your personal data by Forte Group, including affiliated branches, for recruitment purposes. For more information on how we handle your data and your rights under GDPR, please review our Privacy Notice Show more Show less Должностной уровень Директор Тип занятости Полный рабочий день Должностные обязанности Инженерное дело и Информационные технологии Отрасли ИТ-услуги и ИТ-консалтинг