Director Customer Success Management in Career Opportunities International

Company OverviewOur client is a top player in electronics contract manufacturing, known worldwide for their quality and customer satisfaction. With a solid reputation for excellence across the globe, they're now looking for a talented Director Customer Success Management as part of their growth plans. More details will be provided to qualified applicants.Title: Director Customer Success ManagementLocation: El Paso, Texas, or Juarez, Mexico (with travel)Reports To: VP North America, and GM MexicoThe Position We are looking for an experienced and growth-oriented Director Customer Success Management for our confidential global client in Mexico. This presents an exceptional opportunity for an ambitious and a hands-on individual skilled in excelling within a fast-paced environment.Duties and ResponsibilitiesLead the Customer Success Management Teams in MexicoServe as the customer-facing, local representative of the company’s Customer OrganizationProvide local leadership to the teamsManage customer relationships comprehensively, overseeing programs for both, existing and new customersManage portfolios to drive growth, profitability, and cash flowCollaborate with colleagues in other regions to support business operations in MexicoEstablish strong local Customer Success Management leaders/team in close collaboration with the Management TeamPosition and represent the company effectively to foster strong relationships with customersQualificationsMarketing and sales experience in electronics servicesP&L management experience in similar industryProficiency in program management for technology servicesProven track record in industrial servicesStrong negotiation skillsCustomer-centric approachExperience leading teamsProven track of organizational developmentProficiency in SAP and business intelligence tools KPI management experienceStrong business acumen, growth mindset, and hands-on personalityDecision making expertiseFinancial savviness in pricing, profitability, and growthEffective communication skills in Spanish (native) and English (business fluency) Show more Show less Должностной уровень Директор Тип занятости Полный рабочий день Должностные обязанности Обслуживание и поддержка клиентов, Продажи и Развитие бизнеса Отрасли Производство, Производство электроприборов, электрических и электронных товаров и Производство промышленного оборудования