Direct manager in CUM Kiyiv

CUM Kyiv is not just a department store. This is the heart of the capital, where style meets history and professional development meets ambition. We combine world-class fashion, gastronomy, beauty and entertainment, creating a unique space not only for visitors, but also for the team.

CUM Kyiv and BASIX brand are looking for a Direct Manager, who knows how to turn every direct request into a personalized experience, building trust that transforms into long-term and loyal relationships with client.

Your main tasks:

• Processing incoming messages:
  - quickly respond to all incoming inquiries (questions about goods, promotions, payment, cooperation).
  - say hello, ask clarifying questions, and keep a friendly tone.
  - maintain order in dialogues: do not lose correspondence, mark processed/unprocessed customers.
• Sales via Direct:
  - to advise on the selection of model, size, color, etc. font-weight: 400"/>- offer upsells (set, accessories, larger volume), work with objections.
• Service and loyalty:
  - provide full information about delivery, payment, return, warranty.
  - collect feedback and reviews from customers for social proof.
• Administrative tasks
  - work with CRM/tables: customer contacts, order composition, amount, status.
  - update funnel statuses: "request", "awaiting payment", "paid", "sent", etc.
  - create and update templates for direct spam.
• Business analytics and feedback:
  - record the number of requests, conversion to payment, frequent questions, reasons for refusals.
  - provide insights to the team: what products are most often requested, what is missing, where customers are "stuck" in the funnel.

We expect from you:

• competent written Ukrainian (basic English is an advantage).

• understanding of the sales funnel: greeting > need identification > selection > closing for payment > after-sales support.

• work for results: identify the client's needs, reasonedly recommend the product, work with objections and bring the dialogue to the order, ensuring conversion and upsells.

• confident use of Instagram Direct (quick answers, short-answers, reactions) for parallel dialogues.

• systematics and analytics: experience with CRM or tables (fixation of data and order statuses) and focus on key metrics — appeal, conversion, average check and repeat purchases.

We offer:

• 100% official employment from the first working day
• work format 90% remote, 10% office
• full social package and health insurance
• exclusive discounts on branded clothing and special offers for employees
• corporate library
• work in a modern space with a friendly, supportive and professional team
• the opportunity to become a part of the history of the main department store of the country.

Become a part of a team that preserves traditions, implements innovations and confidently looks to the future.
See you soon at the Center Kyiv!