Digital Onboarding Lead - eCommerce B2C in T-Mobile Polska

Our team is responsible for the development and optimization of eCommerce tools in the sales area, focusing on the telecommunications market. We manage all sales paths on the website and mobile application, from the moment of presenting the offer to delivering the package to the customer and activating the service. Our goal is to ensure the highest possible efficiency of these processes and to continuously improve the user experience in cooperation with internal and central business and development teams.

HR-2773

• Minimum 2 years of experience in business management (product owner, product manager, program manager) in the digital/eCommerce area, especially in the telecommunications sector or related field
• Proven experience in creating and implementing business strategies and managing high-complexity projects
• Excellent analytical skills, including experience in data analysis, market research and interpretation of results for decision-making business
• Ability to effectively cooperate with cross-functional teams, including conducting dialogue at the level of key stakeholders, in order to effectively convince them to invest and develop directions in order to present the effects of work at the management level
• Proficient knowledge of English at C1 level, including the ability to conduct presentations and negotiations at a high level
• Ability to coordinate work to lead the go2market process

Our team is responsible for the development and optimization of eCommerce tools in the sales area, focusing on the telecommunications market. We manage all sales paths on the website and mobile application, from the moment of presenting the offer to delivering the package to the customer and activating the service. Our goal is to ensure the highest possible efficiency of these processes and to continuously improve the user experience in cooperation with internal and central business and development teams.

HR-2773

, [Close cooperation with teams responsible for performance and other key departments to ensure comprehensive care of the sales process, from the presentation of the offer, through the delivery of the package to the customer, to the activation of the service. Building awareness in the organization about the key elements of sales paths, including conducting training and presentations for stakeholders at various levels, Conducting detailed data analyses, market research and collecting feedback from customers to make evidence-based decisions that will increase sales and improve NPS (Net Promoter Score) indicators, End-to-end sales process management (E2E) ), including initiating, monitoring and enforcing changes to ensure consistency and effectiveness of all sales activities, Creating and implementing a strategic business roadmap for eCommerce tools, using the WSJF (Weighted Shortest Job First) method to prioritize initiatives and effectively manage resources] Вимоги: digital /eCommerce, product owner, product manager, program manager Bonuses and reviews: Private healthcare, Sport subscroption, Free coffee, Mobile phone, Free parking, No dress code.