Department Assistant in Pharmbills

Direct message the member who posted the job from Pharmbills Andrii Girzhev Andrii Girzhev Head of Talent Acquisition @ Pharmbills | Recruiting Expert Department Assistant - Customer Success CoordinatorAbout the CompanyPharmbills is a trusted American outstaffing company, known for connecting talented professionals worldwide with industry leaders in healthcare, finance, real estate, and more. With a growing international presence, we've been successfully operating in Ukraine for over 8 years, empowering Ukrainian talent to deliver outstanding service to U.S.-based clients. Partner with us and be part of a company that values ​​global collaboration, professional growth, and exceptional service. About the Role As a Customer Success Coordinator, you will support the Customer Success Management team by ensuring seamless operations, data accuracy, and timely execution of client - related activities. You will act as the backbone of the team, managing critical tasks that contribute to overall client satisfaction and operational efficiency.Key ResponsibilitiesData Management:Maintain and update client databases and records.Track and report on customer metrics and KPIs.Scheduling:Coordinate and schedule client meetings and internal reviews. Manage the CSM team's calendar and ensure timely follow-ups. Documentation: Prepare and maintain client documentation, including contracts, onboarding materials, and meeting notes. Document best practices and standard operating procedures.Reporting:Support timecard corrections and financial reporting.Assist with overtime approvals and hiring statistics.Prepare presentations and reports for internal and client meetings.Operations:Manage time tracking and BHR corrections as per individual requests.Handle IT Jira requests and updates related to resignations/terminations. Update ClickUp with individual raises and other key updates. Qualifications2+ years of experience in a CSM Coordinator or Assistant role, or similar positions. Proficiency in data management and reporting tools. Strong organizational and time management skills. Familiarity with IT tools such as Jira, ClickUp, and other task management systems. Exceptional communication skills, both written and verbal. Fluency in English is required. Attention to detail and a proactive approach to problem-solving. Required SkillsCurious: You're intellectually curious. You ask questions and relentlessly pursue "the why." Fast to action: You make decisions with boldness and confidence, even when faced with uncertainty. Excellent communicator: You keep your communication clear and simple. You listen to understand, and you confirm understanding. Conscientious: You take your commitments to others seriously and you have strong integrity.Unflappable: You’re calm under pressure and believe in yourself and your team’s ability to get the job done.Unstoppable: You are determined to succeed, and your energy and passion will drive our business forward.What’s in it for you24 business days per year PTO policy.Medical insurance.Educational budget.Opportunity to collaborate with Pharmbills’ leadership to shape the business strategy, learn new things, and grow your career.Opportunity to share your experience as you influence and mentor other professionals.Surround yourself with a smart and diverse group of people. Show more Show less Посадовий рівень Базовий рівень Тип зайнятості Зайнятість за контрактом Посадові обов’язки Адміністрація, Консалтинг і Управління персоналом Галузі Аутсорсинг та офшоринговий консалтинг, ІТ-послуги та ІТ Консалтинг і Фінансові послуги