CX Researcher in Autodoc

CX Researcher віддалено Responsibilities: Performs the process ofresearch, from task accept until the delivery offinal results: —participation insociological research (qualitative and quantitative); —quantitative research skills using SPSS orsimilar statistics tools —carrying out planned sociological, customer &user experiences researches; —analysis ofuser metrics, customer behavior and pain points; —analyzing theCX metrics ofNPS, CES, and Churn Rate; —analysis and building ofpersonas and customer portraits; —сonducting research for the construction ofCJM —independent proposal ofconclusions and recommendations; —independent initiation &methodical design ofresearch; Uncovering user behaviors, needs, and motivations inorder todesign products and services that provide value isthe crux ofuser experience research. Helps toprovide actionable and meaningful data-driven insights that represent the voice ofmultiple users. Required Experience: Solid understanding ofproduct research methodologies and tools. 1–3 years ofexperience inproduct research orrelated fields. Experience with conducting user research studies, including surveys, interviews, and usability testing. Ability tosynthesize research findings into actionable insights and recommendations. Familiarity with qualitative and quantitative data analysis Experience with online collaboration tools (e.g. Microsoft Teams, Slack, Google Meets, Jira, Confluence, Google Drive) Uses spreadsheets tools (e.g. Microsoft Excel, Google Sheets) Familiar with user research principles, such asrecruitment, screening, and moderation Assist inexecuting research studies and collecting data through various research methods such assurveys and interviews. Familiar with secondary research principles, such asliterature review, market analysis, and competitor analysis Conducts СXresearch tounderstand the target audience, competitors, and market trends Leadership: Collaborates with cross-functional team members and contributes tobrainstorming sessions. Completes assigned tasks with guidance and direction from more senior team members. Develops foundational knowledge inproduct research methodologies and tools. Ability tolisten and take into account the views ofother team members and users Functional: Uses analytics and metrics tomeasure product success Conducts СXresearch for identifying user needs Learning about user needs, behaviours, and attitudes through user research and secondary research Conductions and analyses qualitative and quantitative user research Cross-Functional: Analyses feedback from users and the team toimprove the product Collect ongoing feedback and interaction with customers toget feedback onthe use ofthe product Collaborate with cross-functional teams, such asproduct managers and product designers, toidentify research needs and objectives What doweoffer? Stable employment inthe fast-growing international company International career inamulticultural environment with lots ofopportunities togrow Annual vacation of28calendar days and 1additional day off onyour birthday Health Insurance for access tovarious high-quality medical services (doctor visits, diagnostics, medical treatment) Mental Wellbeing Program— the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions Opportunities for advancement, further trainings (over 650 courses onsoft and hard skills onour e-learning platform) and coaching Free English and German language classes Flexible working hours and hybrid work Military conscription reserve Joinus today and let’s create asuccess story together!