CX Project Manager in Miratech

Miratech iswelcoming ahighly skilled Project Manager tojoin our team, responsible for overseeing projects intheCX domain (Customer Experience), with afocus onsupporting both scope-based and time-and-material (T&M) engagements. Weare flexible inour hiring approach, offering opportunities for both full-time employment and part-time consulting engagements. Ensuring a75-80% ETtiming overlap ismandatoryResponsibilities:Coordinate the project management activities, resources, budget control, equipment, and information.Develop and maintain project documentation, invoices, plans, and reports.Maintain project plans, including schedule and project timeline, team plans, etc.Meet target criteria within the project.Identify and manage risks toensure delivery isontime.Lead and motivate project team, coordinating the project team tokeep them ontrack and keeping the project onbudget.Project cost management.Develop and maintain strong business relationships.Act asthe point ofcontact and communicate project status toall participants, plan meetings, minutes keeping.Cooperate and coordinate with other departments, and third-party subcontractors, satisfy the needs ofdifferent stakeholders over the project lifecycle.QualificationsExperience inproject management.Experience inmanaging projects with vendors.Hands-on withCX domain projects.In-depth experience with identifying and understanding the user and business needs.Strong knowledge ofMicrosoft Office, Excel (pivots tables, data analysis, etc.), PowerPoint, and Visio.Strong business analytics skillsExcellent self-management, planning, organizational, presentation, and analytical skills.Attention todetail.Experience with Customer Experience software (experience with any CXPlatforms such asContact Center solutions, for example— Genesys Cloud, TalkDesk, Five9, Nice, Avaya, etc.).Master’s orbachelor’s degree, preferably inTechnical and/or Economics SciencePerfect communication and interpersonal skills.Upper-intermediate orhigher English.Ability towork inamulticultural team.Have tooverlap withET timing atleast 75-80%.WeofferCulture ofRelentless Performance: join anunstoppable technology development team with a99% project success rate and more than30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy acomprehensive compensation and benefits package, including health insurance, language courses, and arelocation program. Work From Anywhere Culture: make the most ofthe flexibility that comes with remote work. Growth Mindset: reap the benefits ofarange ofprofessional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate onimpactful projects for top global clients and shape the future ofindustries. Welcoming Multicultural Environment: beapart ofadynamic, global team and thrive inaninclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused onfive pillars, includingIT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.