Customer technical support specialist in robota.ua

Hello, let's get to know each other! We are the robota.ua company - an online job search platform in Ukraine. We are part of the European holding Grupa Pracuj Ltd and a partner of the international network The Network. Every day, we help thousands of people to find work, and companies to find employees as quickly and comfortably as possible!

Today you have the opportunity to join our team of professionals who confidently step towards the same goal and are united by common interests and life values , because we are looking for a Technical Customer Support Manager.

What will you do:< /strong>

• Registration of user appeals (employers, searchers) in the Service Desk system, by phone, in e-mail, in messengers (viber \ telegram\chats);
• Consultation of users (employers, searchers) on working with the robota.ua site, and, if necessary, directing them to other departments of the company;
• Support, diagnostics, elimination of technical malfunctions and solving other issues received from users website robota.ua (employers, searchers), and, if necessary, directing them to the development team;
• Providing initial assistance in setting up and troubleshooting user software;
• If there is such a request, support of users in the process of paying for the service online using bank cards (payment, refund); issues related to the operation of the site and some admin systems;
• Together with the team of the customer technical support department, work on the development of new functionality of the robota.ua site;
• Interaction with employees of the product development department, the sales department for large corporate customers, the sales department for SME customers, the financial department, the marketing department.

We need you if you have:

• Experience of working in Service Desk/CRM-systems, IR-telephony, chat-systems;
• Higher education or is a student of the last years of the university;
• Fluent command of the Ukrainian language, preferably knowledge of the English language (intermediate level);
• Attention to details, analytical skills, communication skills, responsibility, punctuality, ability to resolve conflict situations;
• Understanding how to work with browsers (desktop\mobile), operating systems Windows\MacOS\Linux\Android\IOS.

You are waiting for:

• Official employment, which includes yourself: 24 days of annual leave and paid sick leave;
• Work schedule from Mon. on Friday from 9:00 a.m. to 6:00 p.m., of course, with a reset hour;
• Medical insurance;
• Attendance at specialized events and training;
• No need to issue an official sick leave for the first three days of illness if you feel that you will soon be 100% ready to start work;
• Care from the company about mental health;
• Corporate and team building - we really like to hold time together :)

Already imagine yourself in our great team? Then send your resume and come get acquainted!