Customer/Technical Support Specialist in Corefy

Corefy isaUkrainian PayTech ITcompany founded in2016. Our SaaS platform, proudly made inUkraine, serves asatechnological hub for orchestrating online payments.Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more, we’ve implemented over 400 different payment methods and cater toclients worldwide.Weare looking for aproactive Customer Support Specialist tostrengthen our support team and maintain ahigh level ofsatisfaction with technical support.This isimportant tous: —1+year ofexperience asaCustomer Support Specialist;—Ability toprioritize tasks based onurgency and importance;—Motivation tolearn new skills and technologies;—Great interpersonal, communication skills and problem-solving skills;—Good understanding ofweb Services, APIintegration;—Experience working with logs;—Understanding ofPostgreSQL/MySQLor other database systems;—Experience with Jira (orwith asimilar Ticket System);—Intermediate level ofEnglish orhigher.Will beanadvantage: —Familiarity with the payment industry;—Knowledge ofsome programming language (backend);—Testing experience;—QAcourses.What you willdo: —Respond tocustomer queries inatimely and accurate way, tickets orchat;—Identify customer needs and help customers use specific features;—Escalate feature requests and share effective workarounds toLead Customer Support and Customer Success Managers;—Escalate atypical technical issues toother levels ofproblem-solving (Developers/DevOps/QA);—Consulting and helping clients onthe technical capabilities ofour product;—Testing technical issues that our clients may encounter;—Monitoring ofgraphs and alerts, which indicate the stability ofproduct traffic;—Incident Management (monitoring, reporting, resolving).Hiring stages: Intro with arecruiter, Interview with ahiring manager, Interview with aHead ofDepartment, Final call.What wepropose: Career and growth matches: —Get fair timely compensation for your hard work and tax compensation;—Enhance your hard skills working with aUkrainian high-load PayTech product;—Your professional goals and ambitions will find ample opportunities for growth within the company;—The “open door” policy— direct communication with C-level management;—Corefy Academy: boost your skills inthe Fintech industry through hands-on experience;—Compensation for external education toapply acquired knowledge inworking onour product;Work environment: —8-hour workday in-house orremote with the possibility toadjust working hours tofit your needs.20days ofvacation and 10days ofsick leave;—Corporate events and important dates— wecelebrate together, and you can even invite your friends tothe office;—Corporate psychologist, wecare your wellbeing;—Breakfast days inthe office and everything necessary for productive work. Wehave agenerator, uninterrupted Internet, and achoice oftech equipment— Windows orMacOS.Doyou want tobepart ofthe team? Feel free tosendus yourCV and we’ll get back toyou!