We are looking for a Customer Support Manager to join our Getpin team! Getpin is a SaaS service that helps businesses increase sales by automating the processes of communication with customers and controlling information about the company on the Internet. We have been working for 5 years in the markets of Ukraine, Europe and the USA, and have experience working with more than 50 thousand locations of our customers. Among them are Nova Poshta, lifecell, PUIB, Fora, Podorozhnyk and hundreds of oth
We are looking for a Customer Support Manager to join our Getpin team! Getpin is a SaaS service that helps businesses increase sales by automating the processes of communication with customers and controlling information about the company on the Internet. We have been working for 5 years in the markets of Ukraine, Europe and the USA, and have experience working with more than 50 thousand locations of our customers. Among them are Nova Poshta, lifecell, PUIB, Fora, Podorozhnyk and hundreds of other companies. Getpin is a valid partner of Google, Apple and Microsoft in working with their mapping services, as well as integrated with social networks Facebook and Instagram for centralized management of communication and reputation of our What the Customer Support manager will have to do on a daily basis: Maintain constant communication with Getpin customer support managers and fulfill their tasks. Work with customer locations through the Getpin office. Work with Google Business Profile, Apple Business Connect, Bing Places for business - add new customer locations locations, fill in and change information on locations. Place locations on map services such as OpenStreetMaps, Bing maps, Apple maps. Communicate with Google Business Profile, Bing maps, Apple maps support Process excel tables and/or Google SpreadSheets with a large amount of data . Communicate with the Getpin development team; Display work results in CRM and reports. We will be waiting for your resume if you are interested in our company and without hesitation answer "yes" to the questions below: You have experience working with excel at the level of a confident user, that is, not only calculate the sum, add and subtract, namely work with formulas and large amounts of data? Are you an attentive and organized person? Can you use Google search and ChatGPT? Do you know how to install the Gmail application on your phone and configure it? Are you willing to read help and independently do you understand them? Do you have experience working with CRM systems? Is your level of English intermediate and can you write letters in this language? Had experience managing locations through Google Business Profile (ex-Google My Business) From Getpin you will receive: Fixed salary Satisfaction with the fact that you work with a cool and useful product. A lot of new knowledge from the world of local marketing. Clear and transparent opportunities for financial growth. Friendly, smart, progressive, experienced and pleasant colleagues. Convenient work schedule: Mon-Fri, 10:00-19:00. Possibility of remote work. what interested you in our vacancies and company.