Customer Technical Support Engineer for online chat platform support in NovaIT

"NOVA AYTI" LLC helps businesses optimize communication with customers, in particular through the implementation of contact centers, conversation recording systems, voice analytics, voice and chat bots. Visit the site to get to know us and our activities better: https://novait.com.ua One of our products is a convenient platform that includes all possible messengers for communication with a potential consumer. For her, we are looking for a Customer Technical Support Engineer. In fact, this is a consultant of the technical support department, but with basic technical education and (or) experience. ❗️You will definitely need knowledge of these programs and technologies: Kubernetes, Red Hat Based Linux (Rocky Linux), Basic knowledge of JavaScript. It will be a big plus, but not mandatory: PostgreSQL, Redis, Git (GitHub), Node-RED🧑 🏼‍💻 The task at the start is to understand the platform in such a way as to explain everything to clients in a simple and accessible way or to eliminate minor shortcomings. Our developers deal with more global "bugs". 📍 Your functionality will consist of the following points: - Constantly support customers via chat or email, fix minor system errors - Deploy the system for new users, support installations of existing users - Conduct presentations of the platform's capabilities for new customers in connection with the sales manager - Develop and modify the scenarios of chatbots (yes, our platform also has this possibility) - Report detected errors to the development team⚡️ Skill Pack of our ideal candidate: - desire to learn - self-organization - customer orientation, presentation skills, because you are the voice and face of our companies - basic knowledge of the English language (possible communication through an online translator) Will be a plus: Work experience in technical support of chat systems, contact centers, in product companies with a similar technology stackProfessional education 💫We are ready to consider candidates with minimal experience. Instead, we guarantee help and support at the start: - team leader-mentor and head of department (by the way, some of our team leaders grew up from the position of support engineer) - rapid horizontal development and deepening of expertise (in a few months you will already be designing chat bots) - in the future payment for English language classes if you want to move with the company - hybrid work format, home office (except for the first few weeks of adaptation and training) 💲Financial reward: - for the trial period (up to 3 months) - 20,000 UAH term - UAH 25,000 ✨ If you feel that the same match may happen here, send your resume. We will get to know each other: - Interview with the recruiter (phone) - Interview with the head of the department and team leader (online) - Test task