Customer Support (written communication mainly) in SKELAR

SKELAR is a venture builder that builds international product IT companies according to the rules of the venture investment world. Together with our co-founders, we gather strong teams to launch tech businesses and win in global markets.
 

Our team is fast & furious support with 50+ professionals in their field, who lives in a dynamic rhythm of work and provides cool customer service, which comes from caring for everyone in the team. We solve "turnkey" any questions of users regarding the operation of sites, close ambitious goals and post memes in corporate chats.
 

What do we offer?
— Implementation of your ideas and proposals from the first working day;
— Unlimited opportunities for development and growth: internal courses/schools/library, compensation for external educational courses and English language courses;
— Care for physical and mental health everyone: a corporate psychologist, paid sick leave and 18 days of paid vacation per year;
— The possibility of reviewing the salary immediately after the probationary period and every six months + a bonus for good performance every month: we have an example of a support agent who, from the first month of work, increased his salary by 20% with the help of a bonus and continues to do it every month;
— Other goodies: corporate Netflix/Grammarly account, discounts on products and services, team building, corporate parties.

What what do we expect from you?
—Upper-Intermediate level of English:note that this item is the first on the list, it is very important for us!
— Readiness work night shifts (~6 per month) from 11:00 PM to 7:00 AM: have a 30 minute break and a Slack Huddle for team interaction to stay on top;
— Experience working with clients;
— Initiative and organization: we encourage talking about problems and proposing ways to solve them;
— Willingness to learn and develop in the IT field: most team leaders have grown from junior positions.
 

How exactly does the work go?
— We communicate with English-speaking customers about our sites and services;
— We refer complex requests to other departments. Examples of complex requests: "I want a refund!", "I want to report a technical problem!";
— We develop professional skills at trainings and lectures for further career advancement.