Customer Support with French (Temp employment) in Alorica Poland

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
On this role you will play vital role as the Customer Service Support with French, ensuring insanely great customer experiences via phone, chat and email.

Our requirements

• Excellent French and English in spoken and written form, other languages are a bonus.
• Education: at least high school diploma (bachelor’s degree would be beneficial) or 2 years + customer service background.
• Computer skills: Microsoft office and SAP preferred.
• Ability to stay calm under pressure and handle multiple tasks.
• Excellent interpersonal, written, and oral communication skills.
• Excellent judgment, reasoning, and problem-solving skills.
  

What we offer

• Possibility to work from home after first month of employment 
• Possibility to join for 2-3 months
• Part-time, full-time work schedule depending on employee preferences
• We are providing full paid training
• Competitive salary
• Additional health insurance (incl. dental care)
• Group insurance
• Wellbeing platform
• Extensive training programs
• Access to top notch technologies and best practices
• Excellent working environment
• Company events

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
On this role you will play vital role as the Customer Service Support with French, ensuring insanely great customer experiences via phone, chat and email. 

,[Assist customers with phone/email/chats enquiries related to customer orders, product information and company policies etc., Provide customers with complete and accurate resolutions to problems., Handle complaints., Clarify to the customers the company policies such as returns and exchanges., Perform order management functions: Work with various platforms to track, maintain orders, returns and credits., Proactively involved in maintaining up-to-date procedure documentations., Excellent interpersonal, written, and oral communication skills., Escalate issues in a structured way to CS management.] Вимоги: Communication skills Бонуси та переваги: Private healthcare, International projects, Free coffee, Modern office.