Customer Service Team Lead (with knowledge of the German language) in Adventure World Tours

Adventure World Tours is looking for a Customer Service Team Lead! Adventure World Tours is a team of 90 guides and 20 office staff offering high-quality tours in Hamburg, Berlin, Cologne and Dusseldorf. In 10 years, we have gone from one person to one of of the largest travel companies in Germany. We currently have more than 20,000 reviews with a 4.8 rating. We continue to expand and look for employees who want to actively develop the company and achieve only positive results. On our excursions, guests visit the most secret places of the city (it is impossible for an ordinary tourist to get there!). In addition, we offer the best customer service in our industry, starting with the reservation and ending with the implementation of our service. Guests like the optimal price-quality ratio. We also offer a wide range of excursions, during which guests receive interesting information and have fun. Candidate requirements: Fluency in German at a level not lower than C1 (a certificate is not required); Work experience in a similar position from 2- x years; Completed higher education, preferably in the field of tourism OR from 2 years of professional experience in this or similar fields\ in customer support; Team management skills; Independence in decision-making and working in different situations; Effective communication and relationship building skills; Results oriented; Knowledge of English will be a plus; Responsibility and attention to detail; Positive thinking; Good PC skills; Knowledge of Microsoft Office; in various situations with guides and guests; Communication with problem guides; Constant contact with guides (tour guides) and partners; Meetings with team members to set tasks, discuss problems and work progress; Management of complaints; Management of the FareHarbor reservation portal; Participation in meetings with heads of departments; Introduction of new team members; Preparation and sending of invoices, vouchers for guests; Ordering printed products (flyers, coupons) and providing guides with these products; If necessary, communication with guests; Other duties necessary for the effective functioning of the department. Why it's great to work with us: Remote work, it will be convenient for you to work from any corner of the world; Salary, which will grow along with the euro exchange rate; Warm and friendly team, we are not stuffy :) Fast and effective communication without the headache of bureaucracy; Free training and opportunities for career growth; Paid vacations that allow you to relax and travel. And we also send all our employees a power station, Starlink and the necessary equipment! Don't delay! Join our super team! Send us your feedback now and we will definitely be in touch! 🌟