Customer Support Team Lead with knowledge of the German language in Adventure World Tours

Adventure World Tours is looking for a Customer Service Team Lead! Adventure World Tours is a team of 90 guides and 20 office employees offering high-quality tours in Hamburg, Berlin, Cologne and Dusseldorf. In 10 years, we have gone from one person to one of the largest travel companies in Germany. Currently, we have more than 20,000 reviews with a rating of 4.8. We continue to expand and are looking for employees who want to actively develop the company and achieve only positive results. On our excursions, guests visit the most secret places of the city (it is impossible for an ordinary tourist to get there!). In addition, we offer the best customer service in our industry, starting with the reservation and ending with the implementation of our service. Guests like the optimal price-performance ratio. Also, we offer a wide range of excursions, during which guests receive interesting information and have a good time. Candidate requirements: Fluency in German at a level not lower than C1 (certificate is optional); 2 years of work experience in a similar position; Completed higher education , preferably in the field of tourism OR from 2 years of professional experience in this or similar fields \ customer support; Team management skills; Independent decision-making in various situations; Effective communication and relationship building skills; Focus on results; Knowledge of English will be a plus; Responsibility and attention to detail ;Positive thinking;Good computer skills;Knowledge of Microsoft Office package;Responsibilities:Planning of tour guides;Making a schedule for the Tagesgeschaft team every month;Making final decisions in various situations with other guides;Communicating with problematic guides;Constant contact with guides (tour guides) and partners; Meetings with team members to set tasks, discuss problems and work progress; Complaints management; FareHarbor reservation portal management; Participation in meetings of department heads; Introduction of new team members; Preparation and sending of invoices, vouchers for guests; Ordering printed products (flyers, coupons) and security guides with these products; Necessities for communication with guests; Other duties necessary for the effective functioning of the department. Why it is great to work at us: Remote work, it will be convenient for you to work in any corner of the world; Salary, which will grow along with the euro exchange rate; Warm and friendly team, it's not stuffy :) Fast and effective communication without the headache of bureaucracy; Free training and opportunities for career growth; Paid vacations that allow you to relax and travel. We are sending all our employees a power station, Starlink and the necessary equipment! Don't delay! Join our super team! Send us your feedback now and we'll be in touch!