Customer Support Team Lead (Spanish) in 3Shape Ukraine

3Shape specializes in the development of 3D scanners and software solutions that enable dental and hearing professionals to provide better services to a wide range of patients. Our products are high-tech, innovative scanners and CAD software solutions that significantly improve the lives of patients and dentists around the world. 3Shape is headquartered in Copenhagen. Development teams work in Denmark, Ukraine, North Macedonia. The company's production is concentrated in Poland. 3Shape is a multinational company with offices in Europe, Asia, North and South America. The history of 3Shape began in 2000. Currently, the company provides services to clients in more than 100 countries and has more than 2,000 employees of more than 35 nationalities. The 3Shape company is a reliable employer on the Ukrainian labor market. The history of the Ukrainian office began 16 years ago, and we continue to grow, search for new employees and sincerely care for them even during the war in Ukraine. In particular, we care about the mental health of all colleagues and organize a number of activities to support it. 3Shape is stability and confidence in the future. Do you have technical skills and a desire to join a dynamic and innovative company? 3Shape is looking for a technical support consultant. If you are enthusiastic and ready to solve customer problems and help build long-term relationships with our resellers and end users from different parts of the world, then we welcome you to our energetic and multicultural team.Location: Kyiv.Responsibilities:Management and development support teams and overall coordination of service delivery performance, ensuring a high level of customer serviceWorking with key resellers to ensure overall satisfaction with support servicesCreate and maintain an inspiring team environment with an open communication cultureSupport day-to-day operations and driving internal support projects and initiativesMonitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Escalations management Collaborate with other departments Requirements: Experience in customer care function minimum 4 years Experience as Customer Support Team Lead/Supervisor Strong verbal and writing skills (B2 level) in English and Spanish Understanding of customer support key performance indicators Excellent communication and leadership skillsOrganizational and time-management skillsAbility to work independently with limited direction and supervisionExperience teaching, coaching, or training othersPositive attitude to work and working tasks. Join our team if you want to: actively work for qualitative changes in dentistry; become part of the future of dentistry a friendly team of professionals; to constantly grow and develop professionally; to maintain a balance between work and personal life; to have a flexible schedule with the possibility of working remotely; corporate benefits: 24 working days of annual leave, health insurance, compensation for lunch expenses, paid sick leave, incl. . for caring for a sick child, care leavefor a child, etc.; a comfortable office (not open space!) near the National Technical University of Ukraine "KPI"; parking spaces for company employees; periodic business trips to European countries; the opportunity to be part of the success that the 3Shape company has been creating for 22 years. Would you like to join our team and change the future of dentistry with us? To learn more, watch our corporate video: youtu.be/38-_SfPBptw, website: www.3shape.com or email us [feedback]. Information about open positions: www.3shape.com/. ..porate/Careers/#vacancies Follow us on social media: www.facebook.com/3Shape