Customer Support Team Lead (Spanish) in 3Shape Ukraine

Customer Support Team Lead (Spanish) Kyiv The 3Shape company specializes in the development of 3D scanners and software solutions, with the help of which specialists in the field of dentistry and hearing aids can provide better services to a wide range of patients. Our products are high-tech, innovative scanners and CAD software solutions that significantly improve the lives of dental hygienists worldwide. The head office of 3Shape is located in Copenhagen. Development teams work in Denmark, Ukraine, North Macedonia. The company's production is concentrated in Poland. 3Shape is a multinational company with offices in Europe, Asia, North and South America. The history of 3Shape began in 2000. Currently, the company provides services to clients in more than 100 countries and employs more than 2,000 employees of more than 35 nationalities. The 3Shape company is a reliable employer on the Ukrainian labor market. The history of the Ukrainian office began 16 years ago, we continue to grow, we search for new employees and take care of them even during the war in Ukraine. In particular, we care about the mental health of all colleagues and organize a number of measures to support it. The 3Shape company is stability and confidence in the future. Do you have the technical skills and desire to join a dynamic and innovative company? 3Shape is looking for a technical support consultant. If you are enthusiastic and ready to solve customer problems and facilitate the creation of long-term relationships with knowledgeable resellers and end users from different parts of the world, then we welcome you to our energetic tabagatocultural team. Location: Kyiv. Responsibilities: Management and development support teams and overall coordination of service delivery performance, ensuring a high level of customer service Working with key resellers to ensure overall satisfaction with support services Create and maintain an inspiring team environment with an open communication culture Support day-to-day operations and driving internal support projects and initiatives Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Escalations management Collaborate with other departments Requirements: Experience in customer care function minimum 4 years Experience as Customer Support Team Lead/Supervisor Strong verbal and writing skills (B2level) in English and Spanish Understanding of customer support key performance indicators Excellent communication and leadership skills Organizational and time-management skills Ability to work independently with limited direction and supervision Experience teaching, coaching, or training others Positive attitude to work and working tasks. Join our team if you want to: actively work for qualitative changes in the future of dentistry; become part of a friendly team of professionals; constantly grow and develop professionally; maintain a balance between work and personal life; have a flexible schedule with the ability to work remotely; corporate benefits: 24 working days of annual leave, health insurance, compensation inexpenses for meals, paid sick leave, part-time care for a sick child, leave to care for a child, etc.; a comfortable office (not open space!) near the National Technical University of Ukraine "KPI"; parking spaces for company employees periodic business trips to European countries; an opportunity to be part of the success that 3Shape has been building for 22 years. Would you like to join our team and change the future of dentistry together? To learn more, watch our corporate video: youtu.be/38-_SfPBptw , website: or email us at [emailprotected] . Information about open vacancies: Follow us on social networks: