Customer Support Team Lead (Spanish) in 3Shape Ukraine

The 3Shape company specializes in the development of 3D scanners and software solutions, with the help of which specialists in the field of dentistry and hearing aids can provide better services to a wide range of patients. Our products are high-tech, innovative scanners and CAD software solutions that significantly improve the lives of dental hygienist patients around the world. 3Shape is headquartered in Copenhagen. Development teams work in Denmark, Ukraine, North Macedonia. The company's production is concentrated in Poland. 3Shape is a multinational company with offices in Europe, Asia, North and South America. The history of 3Shape began in 2000. Currently, the company provides services to clients in more than 100 countries and employs more than 2,000 employees of more than 35 nationalities. 3Shape is a reliable employer on the Ukrainian labor market. The history of the Ukrainian office began 16 years ago, we continue to grow, we search for new employees and take care of them even during the war in Ukraine. In particular, we care about the mental health of all colleagues and organize a number of activities to support it. The 3Shape company means stability and confidence in the future. Do you have technical skills and a desire to join a dynamic and innovative company? 3Shape is looking for a technical support consultant. If you are enthusiastic and ready to solve customer problems and contribute to the creation of long-term relationships with knowledgeable resellers and end users from different parts of the world, then we are waiting for you in our energetic Tabagatocultural team. Location: Kyiv. Responsibilities: Management and development support teams and overall coordination of service delivery performance, ensuring a high level of customer serviceWorking with key resellers to ensure overall satisfaction with support servicesCreate and maintain an inspiring team environment with an open communication cultureSupport day-to-day operations and driving internal support projects and initiativesMonitor team performance and report on metricsMotivate team membersDiscover training needs and provide coachingEscalations managementCollaborate with other departmentsRequirements :Experience incustomer care function minimum 4yearsExperience asCustomer Support Team Lead/SupervisorStrong verbal and writing skills (B2level) inEnglish and SpanishUnderstanding ofcustomer support key performance indicatorsExcellent communication and leadership skillsOrganizational and time-management skillsAbility to work independently with limited direction and supervisionExperience teaching, coaching, ortraining othersPositive attitude to work and working tasks. Join our team if you wish to: actively work for quality changes in the future of dentistry; become part of a friendly team of professionals; constantly grow and develop professionally; maintain a balance between work and personal life; have a flexible schedule with the ability to work remotely; corporate benefits: 24 working days days of annual leave, medical insurance, reimbursement of meal expenses, paid sick leave, sick child care leave, child care leave, etc.; a comfortable office (not open space!) near the National Technical Universityof the National University of Ukraine "KPI"; parking spaces for the company's employees; periodic trips to European countries; the opportunity to be part of the success that the 3Shape company has been creating for 22 years. Would you like to join our team and change the future of dentistry together? To learn more, watch our corporate video: youtu.be /38-_SfPBptw, website: www.3shape.com or email us at [emailprotected]. Information about open positions: www.3shape.com/...porate/Careers/#vacancies Follow us on social networks: www.facebook.com/3Shape