Customer Support Team Lead for fashion niche (Everhelp) in Everhelp

Direct message the job posting member from EverHelp Anastasia Kozel Anastasia Kozel Recruiter at Everhelp (Genesis) Hello! Everhelp is in touch! Everhelp is a Genesis business ecosystem company. We are an outsourced support service that supports more than 25 products worldwide. 3 In 2021, our company grew from 5 to 200+ people in the team. Currently, most of our employees are safe, we have retained all jobs, and we continue to strengthen our team. Our position: - We are against war and unjustified aggression. - We evacuated the company's employees and their relatives from war zones, helped them find housing and provided financial support. - We provided the entire team with mobile stations and batteries. As we continue to expand, we are looking for a responsible Support Team Lead (fashion niche) to manage the team and maintain high standards of service to our customers. The niche fashion product you will work with helps women emphasize their individuality with the help of the right wardrobe, recommendations and ideas that can improve the style to the maximum. Your tasks: - manage the support team; - monitor the team's KPIs, service quality and the correctness of answers to customers; - ensure that no customer is left without an answer and receives advice on all their concerns; - create a healthy climate in the team and increase work productivity; - build a team, participate in the hiring process; - automate and improve work processes; - collect statistics and generate reports for partners; - maintain the necessary knowledge about the Zendesk product; - participate in global projects and within the company to improve our products and optimize the experience of our users It will be great if you have: - a confident/advanced level of command of the English language; - organizational and management skills, excellent communication skills; - experience in optimizing processes and increasing the efficiency of the use of resources.; - the ability to organize and plan the work of the department; - experience in working with software products and services of Zendesk; - previous experience in QC / Team Lead positions, experience in creating processes in the support team; - developed stress resistance and business orientation skills. Working at Everhelp is: - A great opportunity to start your career in IT from scratch and grow to C-level positions; - An opportunity to join the Ukrainian product and help the economy of our country; - Free running, football, basketball, volleyball training and yoga, corporate discounts on gym memberships. Don't delay! Send your CVand join Everhelp. Show more Show less Position level Senior secondary level Type of employment Full-time Job responsibilities Information Technology Industries Outsourcing and offshoring consulting