Customer Support Team Lead (Everhelp) in 6037 Venture Partnership | Genesis

Hello! Everhelp is in touch! Everhelp is a company of the Genesis business ecosystem. We are an outsourced support service that supports more than 20 products around the world. At Everhelp, we create a next-gen Customer Success ecosystem for users from all over the world. We provide first-class customer service and take care of everything from configuration, monitoring and maintenance to weekly reports with all the necessary metrics. The company was founded in 2021. In the last year, it has grown from 2 to 150+ people in the team. Currently, most of our employees are safe, we have kept all jobs, in addition, we continue to strengthen our team. Our position: - We are against war and unjustified aggression. - We evacuated company employees and their relatives from combat zones, helped in finding housing and provided financial support. - We provided the entire team with mobile stations and batteries. We continue to work stably for the future of Ukraine. As we continue to expand, we are looking for a responsible Support Team Lead who will manage the team and maintain high standards of service quality for our customers. Your tasks: - manage the support team; - monitor the team's KPIs, service quality and the correctness of customer responses; - ensure that no customer will remain unanswered and will receive consultation regarding all its concerns; - create a healthy climate in the team and increase labor productivity; - form a team, participate in the hiring process; - automate and improve work processes; - collect statistics and generate reports for partners; - support required knowledge of the Zendesk product;- participate in global projects and within the company to improve our products and optimize the experience of our users. experience in optimizing processes and increasing the efficiency of resource use; - ability to organize and plan the work of the department; - experience in working with software products and Zendesk services; - previous experience in QC / Team Lead positions, experience in creating processes in a support team; - developed stress resistance skills and business orientation. Working at Everhelp is:- A great opportunity to start your career in IT from scratch and grow to C-level positions;- An opportunity to join the Ukrainian product and help the economy of our country;- Free running training, football, basketball, volleyball and yoga, corporate discounts on subscriptions to gyms. Don't delay! Submit your CV and join Everhelp.