Customer Support Team Lead (Everhelp) in Genesis

Hello! Contact Everhelp! Everhelp is a company of the Genesis business ecosystem. Our outsourced support service supports more than 20 products around the world. At Everhelp, we create a next-gen Customer Success ecosystem for users around the world. We provide first-class customer service and take care of everything: from configuration, control and maintenance of weekly reports to all the necessary metrics. The company was founded in 2021. Last year it grew from 5 to 200+ people in the team. At the moment, most of our employees are safe, we have saved all jobs, and in addition, we continue to strengthen our team. Our position: - Against the war and justified aggression. We continue to work steadily for the future of Ukraine. As we continue to expand, we are looking for a responsible Support Team Lead who will manage the team and maintain high standards of service quality for our customers. Your tasks: — manage the support team; — control KPI teams, quality of service and correct responses to customers; — ensure that every customer is not left without an answer and receives advice regarding all its concerns; — create a healthy climate in the team and increase work productivity; — form a team, participate in the hiring process; — automate and improve work processes; — collect statistics and generate reports for partners; — maintain the necessary knowledge about the Zendesk product; — participate in global projects and within the company to improve our products and optimize the experience of our users. experience working with Zendesk software products and services; — previous experience working as a QC/ Team Lead, experience in creating processes in a support team; — developed stress resistance and business orientation skills. Working at Everhelp is: — A great opportunity to start your career in IT from scratch and grow C level contributions a;—The opportunity to join the Ukrainian product and help the economy of our country;—Free training in running, football, basketball, volleyball, tayoga, corporate discounts on subscriptions to gyms. Don't delay! Send your CV and join Everhelp.